About Us

E-MetroTel is an international company headquartered in Plano, Texas,just north of Dallas. E-MetroTel provides simple and secure unified business communications solutions that consistently provides customer satisfaction and lowest total cost of ownership.The company's product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey unified communications solutions.

E-MetroTel was founded in 2009 and its experienced professionals are the genesis of the company. Many of the company's employees are former Avaya/Nortel employees with deep topical knowledge of enterprise products & services. The technical leadership are recognized as leaders in the field of telephony applications communications.

The company maintains a global client base. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support than they have seen from traditional providers. E-MetroTel's mission is to lead by building relationships through innovative solutions that achieve a competitive advantage while enriching lives.

Management Team

Ardavan Nawaby, Leader.  Under Ardavan Nawaby’s leadership, E-MetroTel has matured from a concept to a profitable Unified Communications / VoIP company.  Active in the field of PBX, IP-PBX and Services for more than 26 years, Ardavan has specialized in high technology, telecommunications and manufacturing business solutions. His successes range from establishing unique product offerings coupled with marketing and distribution strategies for market entry. Prior to founding E-MetroTel, Ardavan worked at Nortel Networks over 21 years in various functions: R&D, Product Management, Marketing and Business Development.  During this time, Ardavan had the opportunity to serve in Canada, Ireland, UK & US.  He holds a Bachelors of Applied Science, Electrical Engineering from the University of Ottawa.
Steve Pallen, R&D Leader.  Steve leads the research and development team for the UCX portfolio. Prior to joining E-MetroTel, Steve was Agile Communications Environment Core leader at Avaya and Nortel Networks where he lead a multi layered team and over forty software developers to deliver the first release of ACE product. Steve started his career with Nortel in software development, developed the Meridian 1 Option 11 PBX platform, culminating with the position on Enterprise architect for the Communication Server 1000 IP-PBX.  Steve also spent 5 years with AT&T Wireless, holding software and project manager roles for the fixed wireless local telephone solution. Steve holds a Bachelors of Applied Science in Electrical Engineering from the University of Waterloo.
Chris Edwards, Sales & Business Development Leader.  Chris is responsible for driving the business with customers and partners in the US Market. Prior to this postion he lead the product & corporate marketing activities. Before joining E-MetroTel, Chris worked at Macrosoft Inc. as a Program Manager where he managed US sales and business development opportunities. Prior to Macrosoft, Chris had a long career spanning 28 years with Nortel Networks in Engineering, Product Management and Marketing, his last role as Sr. Manager of Business Intelligence for the Enterprise Group. Chris holds a Bachelors of Arts, Mathematics from University of Waterloo and an Electronic Engineering Technology Diploma from Loyalist College.
Mauricio Cvjetkovic, Sales & Business Development Leader.  Mauricio is responsible for driving the business with International channels and associated entities.  Prior to joining E-MetroTel, Mauricio worked at Avaya and Nortel for over 18 years, occupying roles in Product Managment, Proposal Manager, Sales Engineer, Professional Services, Sales and Marketing. Mauricio has many years of experience in driving and devloping Global Accounts, dealers, resellers, and Telco Channels.  Mauricio holds a Bachelors of Science and a Bachelors Electrical Civil Engineer from Pontificia Universidad Católica de Chile.
Julia Piggott, Sales & Business Development Leader.  Julia is responsible for the Canadian market as well as overall global channel commercial activities. Prior to E-MetroTel, Julia held positions at Nortel Networks including product development, launching Nortel’s internal corporate networks, operations, marketing, global Accounts and channels for North American Distribution. Following her 30 year at Nortel, Julia led the Toronto sales and technical team at Primus Telecommunications, charged with penetration of Hosted Voice, Virtual Storage, Data Center as well as traditional carrier connectivity to Ontario customers. Julia holds an Honours Computer Science and Math degree from McMaster University in Ontario. She also holds an Associate of the Royal College of Teachers degree in Music. Stephane Cliche, Products & Marketing Leader.  Stephane’s is responsible for expanding the solutions portfolio, driving corporate and product marketing activities. Prior to E-MetroTel, he managed Avaya products and solutions marketing for Unified Communications and Emerging Applications. He previously spent 20 years with Nortel Networks in Enterprise Marketing and as Product Management Team Leader for CS 1000. Stephane also held positions in Nortel Wireless and Semiconductors divisions. He holds a Bachelors of Applied Science, Electrical Engineering from the University of Ottawa and an Executive Masters in Business Administration for the Telfer School of Management. He also holds a US patent in emergency caller location and is a Licensed Professional Engineer of Ontario.