Benefits at a Glance
- Make your enterprise faster, more accurate and agile
- Integrate communications into your key business processes and applications openly and cost efficiently
- Leverage your existing investments in communications infrastructure and applications
- Improve revenues, lower costs and increase customer satisfaction
For example, what if you can notify up to several hundred key emergency personnel with a single touch or click on your device of choice and what if you can provide that notification (with key details) in seconds versus minutes or hours? Or what if you can establish instantaneous multiparty conference calls with, in this example, your direct reports via a single click on your PC or tablet or smartphone? E-MetroTel ACE delivers this and much more.
E-MetroTel ACE is based on open standards and leverages web services by exposing key communications services such as voice (click to call, call notification, conferencing …), video, IM, and enables them to be inserted into higher level business applications and processes. Furthermore, these applications can be accessed via any web enabled devices including PCs, tablets and smartphones.
Unique to ACE is our ability to abstract and expose communications services from your existing real time enterprise communications infrastructure such as PBXs (E-MetroTel UCX, Nortel, Avaya, Cisco…). We can also provide both PBX functionality with our E-MetroTel UCX platform and communications enabled solutions all on a single server. Our solution is vendor agnostic so that it can integrate with any business applications or devices (from Microsoft Lync to Apple iPhone). We offer both customer premise and hosted cloud based solutions.
ACE is easy to configure and install by our professional services and qualified partners. We offer both well defined, out of the box packaged solutions or we can easily customize our offerings to address any customer situations.