The initial Diabetes Medication Reorder application was developed by the Nortel Professional Services Organization (PSO) in 2008 and has been working flawlessly. It has both Inbound and Outbound components and has automated the ordering of prescription refills for patients that are taking diabetes medication.
The Customer wanted to add the Anticoagulant Medication Test Results application as a seamless extension to their existing medical services contact center business. This required a provider partner that could not only develop this customized call center application, but could also integrate it into their existing environment that consists of a Nortel CS1000, a Nortel Call Center 6.0 (Symposium), and a Nortel IVR (Periphonics) 3.0.
In late 2010, the Customer learned that a large concentration of the former Nortel PSO experts had joined E-MetroTel.
Upon contacting E-MetroTel, the Customer was delighted to learn that they could get their application developed by E-MetroTel, AND that it would be done at a significantly lower cost than the initially estimated amount provided by Nortel PSO.
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