October 1st, 2014 For Immediate Release
E-MetroTel UCX VoIP and Unified Communications Solution helps Congress Events Management Leader Leverage Enterprise Mobility to Improve Employee Productivity and Customer Engagements
In today’s content-rich mobile world, MCI Group Canada Inc. leverages state-of-the-art technology to deliver tailored, personalized meetings and events management services while reducing communications costs by 25%.
MCI Group Canada, Inc., is a leading provider of strategic engagement and activation solutions, and a key driver of innovation in the international meetings, events, association and congress industries. MCI Group Canada recently deployed the E-MetroTel UCX platform in order to benefit from this platform’s integrated UC mobile applications and to reduce communication costs by 25 %.
When their existing business communications system proved unable to integrate the latest UC technology to stay ahead of industry trends, this rapidly growing company with parent company MCI Group headquartered in Geneva, Switzerland and offices in 57 cities and 30 countries, enlisted partner Alpha Telecom to deploy a next-generation SIP-based IP PBX and UC platform from E-MetroTel for their Canadian offices.
“As experts in the meeting and events management industry, we are often out on location yet need to stay fully connected with the MCI team back in the office. With the UCx, we get seamless enterprise mobility integration, Find Me Follow Me capability, remote office calling, call recording, conferencing and voice-mail applications, helping us be more productive and responsive to the multinational companies and international associations we serve. The UCX is very flexible and easy to use and by moving to a SIP solution, we were able to reduce our communication costs by 25%.” Ingrid Pinel, Manager, HR & Administration, MCI Group Canada Inc.
With plans to open offices in other major Canadian cities, MCI Group Canada will also benefit from a single nation-wide UCX dial plan, lower networking costs with seamless call routing and SIP trunking, hot desking for consistent user experience across any office, centralized operation and administration, centralized messaging and IVR auto-attendant, survivable branch office redundancy and more.
“The UCX appliance server portfolio offers the flexibility, scalability and simplicity customers are looking for in a SIP-based IP PBX and UC platform. The ability to cost-effectively integrate mobile clients such as tablets or smartphones with existing Enterprise analog, digital and IP deskphones is an attractive proposition. Having the same business applications available from any device provides tremendous value for customers like MCI and we are delighted with the UCX roll-out.” Ardavan Nawaby, President and CEO, E-MetroTel.
E-MetroTel is currently working with its partners to evolve existing customer IT networks and enable new UC applications, solutions and services.
For more information please contact:
Stephane Cliche, Vice-President, Products and Marketing
E-MetroTel
[email protected]
Tel. 214-556-5917 extension 568
www.emetrotel.com
About E-MetroTel:
E-MetroTel is privately held and headquartered in Dallas, Texas with offices in Canada, USA, Australia and the Czech Republic. E-MetroTel provides Unified Communications, Call Centre/IVR, custom applications products & services to businesses of all sizes. We specialize in Nortel & Avaya solutions and have expertise in all areas of Unified Communications, Contact Centre, IVR, Speech recognition, CTI, Workforce Management and CRM integration. Increasingly companies around the world are turning to E-MetroTel for better value, a higher level of support and knowledge than they have seen from traditional vendors.
Email us [email protected]
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