Whether you have Nortel Norstar, BCM, Meridian 1 or CS 1000 platforms, and application such as Nortel Meridian Mail or CallPilot, Periphonics or Symposium Contact Center, or Avaya Aura Contact Center, E-MetroTel can help with flexible Unified Communications platforms, expert knowledge and a reseller network you can count on.
Screen Pop is such a fundamentally valuable investment in a Call Center and the only reason it has not been added to the majority of Call Centers in the world is cost. The capital cost of purchasing a CTI Screen Pop solution and the operational cost of continuing to manage the screen pop data has kept Screen Pop off of the Call Center must-have list for too long. E-MetroTel is changing all that…
We created a flexible and modular approach to providing CCT screen pops with:
Provides configurable help menus.
Runs in the system taskbar (systray).
Will display agent name and/or agent ID when launched from taskbar.
The capability for Agents to track their productivity for the day via a single screen, to auto-login at startup and to auto logout the agent when their computer shuts down