Agent Guide

Omnichannel: General User Guide for Agents

A step-by-step example of how a user would use the Omnichannel. 

Omnichannel: Agent Login

Guide on how and where to log in and what is on the welcome page. 

Omnichannel: Queued Chats

Understanding Agent operations for queueing on the Omnichannel.

Omnichannel: Chats in Progress

Understanding Agent operations for queueing on the Omnichannel.