On XSTIM Phones, you can configure a key to access the voicemail box directly and also provide message indication.
Perform the following steps to configure a voicemail key:
When there is a message waiting, the voicemail key will provide indication, the user can press the key to login to the voicemail box.
There may be situations where the user needs to access the voicemail box of a different extension. A typical scenario is a virtual extension with a shared voicemail box, where multiple users need to access the shared voicemail box from their own phone.
To configure a voicemail key to a different extension, perform the following steps:
The key will provide message indication for the shared voicemail box, pressing the key will allow the user to login to the shared voicemail box directly.
There might be situations where you need to have a general voicemail box to be shared between two extensions with simultaneous ringing and the ability to have Message Waiting Indication synchronized on both sets.
Using the following two SIP extensions as examples:
Perform the following steps to configure a share voice mail box on UCx.
Place a call to 510, both extensions will ring. Leave a voice message and both extensions will have the MWI lamp turned ON. Retrieve voice mail from either phone will connect to the same voicemail box and synchronize MWI lamp on both sets.
To share a voice mail box between a SIP phone and a Nortel/UNISTIM phone, requires a different configuration. Currently the mailbox field under device options for Nortel/UNISTIM extensions is not exposed on the Web-based utility. Therefore the steps below requires modifying the configuration file ucx_custom.conf..
Using the following two extensions as examples:
To modify the configuration file, perform the following steps:
Add the following lines to the file:
Place a call to either 510 or 409 and leave a voice message. The MWI will turn on for both extensions. From any extension, retrieve the voice mail and delete it. Now the MWI will turn off for both extensions. Allow a few seconds for the MWI indication message to propagate to both sets.