Key Features and Benefits:
- Archive all call recordings for all users, call center queues, conference bridges and more
- Simple web-based application makes it easy to configure
- Automatically backup files on a daily, weekly or monthly basis
- Easily filter, delete and download call recordings and CDR reports
- Helps more effectively manage call recording regulatory compliance requirements
Enhanced Archive Server is designed specifically to work with UCX
Servers. It is used to back up call recordings from multiple UCX
Servers. Call recording files as well as CDR records are backed up from the UCX
Server to the Enhanced Archive Server on a scheduled basis. Administered via the Web-based Configuration Utility, the Enhanced Archive Server provides a simple interface to search, download, listen and delete call recordings; and capabilities to search, delete and download CDR records.
Enhanced Archive Server can support multiple UCX
sites. Once configured, the UCX
Enhanced Archive Server will monitor any new data sent to it by the UCX
site. If it detects new data it will import the changes into the database corresponding to the UCX
site. Call recording are stored in separate directories for each site. The directory containing the call recordings on the UCX
Server is mirrored to the Enhanced Archive Server. This means that any file which was transferred on a previous backup will not be sent again to the UCX
Enhanced Archive Server. Any file deleted from the UCX
Server after being transferred will remain on the Archive Server until specifically deleted from the Archive Server.
Enhanced Archive Server provides call recording capabilities for all users, call center queues, conference bridges and more. Call recording can be set by the system administrator to be always on, user controlled (toggle on-off), or not available for any given user.
Ideal for call center operations, the Enhanced Archive Server application can archive recorded customer calls as frequently as needed. Automatically configure backups daily, weekly or monthly. Backing-up or archiving recorded calls that have accumulated over many days, weeks, or months can be time-consuming and can often take many hours to transfer Gigabytes of audio files. The UCX
Enhanced Archive Server solution makes accessing a backed-up file as easy as the click of the mouse. Simply click to download a file whether the file is stored locally or on the backup drive.