The Microsoft Outlook does not have any built-in support for screen-popping and this functionality can be achieved with Windows programs such as IdentaPop Pro TAPI Outlook Screen Pops or Resource Software International Limited Visual Rapport desktop software. The TAPI Call Monitor can also be used for handling call controls on the incoming call scenario. The TAPI Call Monitor displays the incoming calls and upon selecting the call, the call control buttons gets enabled (e.g. Answer, Hold, Drop etc.).