UCx Call Center Reporting is a monitoring and reporting system for the UCx Call Center. The UCx Call Center Reporting package is a UCx add-on that allows you to obtain reports about your call center activity, divided and filtered by queue, agent and date/time period, showing you in detail the workings of your call center operation.
Reports can be generated while the call center is operational. You can see what is happening in real time with virtually no delays.
It is possible to create users with restricted permissions. You can grant access to specific queues or agents for your contact center supervisors or users. You can also export data to comma separated files .csv or PDF documents for analysis.