“Our existing phone system became unreliable and the call center system was not providing us with the agent and supervisor tools we needed to effectively manage call traffic and agent performance. With the E-MetroTel UCx SIP-based phone system, we get everything we need in a single server including Call Center, Voice-mail, IVR auto-attendant and Conferencing. Using the real-time call flow and agent reporting, we were quickly able to pin point the customer complaint issues and improve agent performance by 20%. The system is simple to manage, flexible and very reliable and we are delighted with the UCx solution.” Shaune Ballinger, IT Manager, Dayco Australia.
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