“Founded in 1943, Family & Children’s Service (F&CS) is one of Nashville’s oldest and most venerated nonprofits. F&CS serves all people in crisis and transition by meeting them where they are, understanding their needs, and connecting them to the resources they need. F&CS offers a wide array of safety net services including a 24-hour crisis call line and a Health Assister line that helps un- and under-insured callers find health care and health coverage. Each year we provide direct services to more than 9,000 clients, and phone-based crisis, intervention, and referral services to another 30,000 Tennesseans. For these services to be effective we needed a reliable phone system. UCI Direct assisted us in replacing our old BCM with an UCx system from E-MetroTel.
The UCx new system offer all of the features we needed such as call recording, contact center, Find-me/Follow-me mobility, a conference bridge, real time reporting and other call reporting, as well as easy programming and support. We were able to reuse all our existing phones which meant significant savings in comparison to all other options considered. The staff of UCI direct also provided excellent support through the entire transition process and a customized training perfectly tailored to our needs.“ Annabelle Cruz, VP of Finance and Administration, Family & Children's Service.
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