|American Licorice Company||Elmwood - Fine Custom Cabinetry||Dayco|
We needed a communications system that would be simple to use and maintain, give us the UC tools to stay competitive and lower our overall communications costs, this without disrupting our manufacturing during system migration. We installed the UCX to replace a Nortel BCM because we had our corporate headquarters moving to this location and required a system that leveraged today’s technology and was cost effective. The installation went smooth and we were able to use VOIP across sites even though the other site still had a BCM. Having features like Find Me Follow Me, Voice-mail to E-Mail, Fax to E-mail and Extension-to-Mobile helps our management and customer service teams better serve our customers. The UCX is very easy to operate and keeping our existing phones lowered our costs significantly, in the order of 40%. The UCX platform has met all of our requirements and has been very stable. We are extremely pleased with the E-MetroTel solution.
Scott Sanders, Sr. IS Manager
At Elmwood Fine Custom Cabinetry, customer service is key and therefore so is the quality and reliability of our communications tools. We upgraded to E-MetroTel UCx last year and it has been providing rock solid performance ever since. We use a hybrid of SIP and Nortel sets for flexibility and reduced upgrade costs and haven’t looked back. Our support company, Sideline Telephone, have supported us whenever we had questions quickly and effectively. The E-MetroTel support resources have proven very helpful as we learn to make full use of the great features available through this advanced phone system.
Mark Elgersma, IT Manager
Our existing phone system became unreliable and the call center system was not providing us with the agent and supervisor tools we needed to effectively manage call traffic and agent performance. With the E-MetroTel UCx SIP-based phone system, we get everything we need in a single server including Call Center, Voice-mail, IVR auto-attendant and Conferencing. Using the real-time call flow and agent reporting, we were quickly able to pin point the customer complaint issues and improve agent performance by 20%. The system is simple to manage, flexible and very reliable and we are delighted with the UCx solution.
Shaune Ballinger, IT Manager