Whether you have Nortel: Norstar, BCM, Meridian 1 or CS 1000 platforms, and application such as Nortel Meridian Mail or CallPilot, Periphonics or Symposium Contact Center, or Avaya Aura Contact Center, E-MetroTel can help with flexible Unified Communications platforms, expert knowledge and a reseller network you can count on.
Whether you are looking for simple modifications, tuning of existing Call Center/IVR applications, and/or complete custom turnkey IVR applications, E-MetroTel has the right IVR solution for your business. Our experts can build IVR solutions encompassing applications, platform, and integration to enterprise IT and telephony infrastructure. We'll assess your needs, build IVR applications, integrate everything to your IT and telephony infrastructure, and we'll provide 24x7x365 support so your solution is always operating at peak performance.
Our experienced professionals have designed, developed, and deployed a full range of custom IVR applications in Healthcare, Education, Government, Retail, High-tech, Manufacturing, Transportation, and many other industry segments. Our customer self-service experts can help you identify new IVR applications that make business sense, tune existing applications for better performance, and deliver turnkey IVR solutions: Inbound or interactive outbound, DTMF or speech-enabled, VoiceXML, PeriPro, or other legacy environments.
We believe that the development and deployment of Call Center/IVR solutions can and should be much more cost effective, and that IVR and Speech experts need to be well tuned to the needs of the business; responsive and reliable.
The flexibility and adaptability of our experts can make an excellent addition to your existing team and augment your current service provider/channel partner for all your Call Center/IVR, CTI and Speech customization and support needs. E-MetroTel is committed to work for you.