Integrated Call Management and Collaboration for all Users
- Personalized Call Routing: With Find Me/Follow Me you’ll never miss another important call. Set your own rules to ring multiple devices simultaneously and create privileged lists for VIP callers.
- Voicemail Management & Transcription: Access voicemail via phone, email or the desktop. Manage, store and even read your voicemail messages.
- Drag-and-Drop Call Handling: Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.
- Flexible Auto-Attendant: Help your customers get to the right person quickly with customizable menu selection and routing.
- Web-Based Administration Panel: Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.
- Easy to Use Reports: Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.
Distributed Worker Support
- Mobile Device Integration: Make and receive calls from your mobile device using your business phone number.
- Multiple Location Integration: Create a consistent, seamless caller experience between multiple locations or branch offices.
- Offsite Desk Phone and Softphone Support: Work from anywhere using a desk phone connected to the office phone system through any broad-band Internet connection, or use a softphone and a computer headset.
UCx supports Analog, Digital and VoIP phones — in any combination.
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