SRG - Survive network connectivity issues.
Organizations with two or more locations that are saving money with a
centralized call server, or companies that are utilizing Cloud Hosted solutions
can increase the likelyhood of communications continuity in the event of
service losses between the remote site and the headquarters location,
or loss of communications with their cloud hosting service.
Our proprietary XSTIM technology makes it possible. Many standard SIP
devices can support connections to multiple servers but rely on the user needing
to choose when to use one account or another. With XSTIM, the phones will
start using the survivable gateway automatically when a loss of network
connectivity occurs – the user does not need to change their behavior.
And when the network connection recovers, the phones automatically reconnect
to the central site.
SRG - Normal Mode.
In normal mode a remote office will be connected via the Internet/WAN
to the call server at the HQ location. Call processing for both device to
device and outside calls through the PSTN is handled by the call server
at the headquarters location. (As seen in green in the diagram.)
The remote office maintains a call server that is idle during normal
mode operation.
PSTN
Internet / WAN
Remote Office
HQ Office
SRG - Local Mode.
In the event of a network failure or outage between the HQ and Remote offices
XSTIM will signal the devices to switch to the active server. In this scenario
the remote office devices would connect and register with the remote call server,
and PSTN phone service would switch locally via a PSTN gateway in the remote
office. (As seen in green in the diagram.)
In this scenario the HQ office would continue to function as before with HQ devices
remaining connected to the HQ call server.
PSTN
Internet / WAN
Remote Office
HQ Office
Digital Device Support.
If your office uses any of the legacy digital devices that are
supported by E-MetroTel (Nortel, Avaya, Panasonic) then SRG
will work with those devices also.
Digital devices are connected to our solutions via the
Galaxy Express digital gateway. And through our XSTIM
software SRG failover will work with these devices as smoothly
as it does with our XSTIM IP devices.
The SRG software can be architected in combination with
UCX Active/Standby (HARC) functionality to increase
the overall availability of telephony services.
We are ready to talk. Contact us here.