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“As a member-owned, not-for-profit financial institution serving the greater Nashville Tennessee and surrounding counties since 1949, US Community Credit Union (USCCU) offers its members lower rate loans, higher dividends on savings and investments, and fewer fees, supported by trusted, knowledgeable staff and outstanding member services. Proud to be named one of the "Top 200 Healthiest Credit Unions in America" with a ranking of #110 out of 6,655 credit unions, our dedication to delivering the best products and services for our members required us to replace our aging Nortel phone system with a communications solution that would be secure and reliable, feature-rich, yet simple to manage and economical to operate. With the help of partner UCI direct, USCCU successfully replaced our BCM telephone system with a state of the art UCx system from E-MetroTel. The transition was seamless, the functionality was greatly improved, and costs became much more controllable. With a single license, all of the features and applications we need such as call recording, call accounting, contact center, call agents, unified messaging, and extension to mobile come came built-in with every UCx server, regardless whether located at our main Nashville location or in surrounding branches, helping us significantly simplify our network and lower our operating costs. Eliminating the separate licensing and support for 3 third party applications and servers, combined with the ability to retain our existing Nortel 1140 IP phones, means huge savings for our members, in the order of 50% of our communication costs. We have been very satisfied with the service from E-MetroTel as well as the functionality of the UCx. US Community Credit Union has found E-MetroTel to be a key business partner in the success of our overall business strategy.” Paul Johnson, President/CEO, US Community Credit Union.” |
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“Serving the Los Angeles market for over 50 years from 10 award-winning dealerships including Audi Pacific, Pacific Porsche, Lexus Santa Monica, Toyota Santa Monica, Scion Santa Monica, Volkswagen Santa Monica, Toyota of Hollywood, Subaru Pacific and Subaru Santa Monica, the LAcarGUY family of dealerships is known for providing outstanding customer service, long-term relationships, and is recognized as a prominent supporter of its community, charitable organizations and environmental causes. As one of the top hybrid dealers in the world, LAcarGUY is proud to lead the industry to a greener automotive future. Our leadership for environmentally friendlier solutions led us to select the E-MetroTel UCx unified communications solution when replacing our outdated Nortel telephone system. The evergreen design of the E-MetroTel UCx enabled us to migrate to a completely new SIP communication architecture that comes loaded with a full suite of UC features, extends support of our investment in analog, digital an IP phones while simplifying our communications network and lowering power consumption by using energy efficient servers. We get a single dial plan and have the same UC applications across all of our dealerships including find-me follow-me mobility, smartphone client, conferencing, call recording, unified messaging and voice-mail to e-mail, helping our sales staff be more productive and responsive to our customers. Installing the UCx was the perfect business and environmental choice for LAcarGUY.“ Tim James, CIO, Sullivan Automotive Group |
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“As Jamaica’s largest lottery, gaming and sports betting company, we rely on technology to help manage a sophisticated operating environment and to position us for further growth, expansion and improved customer service in the gaming industry. We were just amazed when ShareWave Technologies installed a completely new UCx system that gave us all the applications we were looking for while continuing to work with all of our Nortel phones. There was no lengthy disruption from the migration and the cost advantage was truly quite compelling.” Mark Archer, Group Information Technology Manager, Supreme Ventures Limited. |
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Lincoln Community Midwives was “born” October 1, 2012 as a sister practice to Niagara Midwifery Practice, which was the first practice in the Niagara Region giving families a choice between home birth and hospital. Having reliable phone service is critical to us and to our clients. Unfortunately our hosted service was regularly dropping phone calls creating unnecessary stress to our staff as well as the families in our community that depend on us to prepare them for the arrival of their newborn. We turned to Sideline Telephone Service who implemented an excellent phone system for us from E-MetroTel. The UCx was able to support the cisco phones that we had already purchased from our previous hosted provider, and we could choose from a variety of phones to meet the needs of our administrator. We chose a Yealink phone which works very well with the automated attendant features of the UCx. Sideline completed the installation flawlessly and are always available to provide support when needed. We are very happy with our UCx phone system and our customers are no longer experiencing call disruption. Carrie Seguin Registered Midwife |
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York Medical is dedicated to providing optimal health care services to the communities of Newmarket, East Gwillimbury and Richmond Hill. We provide comprehensive medical and preventive health care services. With our growing business, we needed to network our locations for Voice and also wanted to implement SIP trunking to reduce costs, especially in communication with our transcription service provider located in USA. Upgrading our Cisco solution was extremely expensive and ongoing management had been very cumbersome requiring login to multiple interfaces even for a simple addition of a phone. The Avaya solution we also considered required many additional fee-based licenses for SIP trunks and voice networking. We had several spare Cisco phones and wanted to preserve our investment in Cisco phones, if at all possible. We discussed our needs with our trusted partner Alpha Telecom who recommended the UCx platform from E-MetroTel. With the UCx, we were able to save a lot of money re-using our existing Cisco phones and were also able to implement Avaya 1230 phones and call queueing with IVR for staff members who were handling a lot of calls. They simply log in and out of their call queues on the Avaya 1230 phones which was not possible with the Cisco phones. UCx voicemail to email has simplified our transcription requirements and increased productivity with extension to extension dialing and call transfer between sites. We look forward to implementing the UCx WebRTC to further increase staff productivity. Another big benefit is the management of the UCx. The web based administration is very easy to use and with the UCx secure remote access, Alpha Telecom is able to be quickly make changes from anywhere at any time. The implementation with SIP trunks on the UCx has minimized our LD and as our business continues to grow we will be able to add more SIP trunks to the UCx without adding costly SIP trunk licenses. The team at Alpha Telecom implemented the UCx at two of our clinics flawlessly and their service is impeccable. We look forward to working with Alpha Telecom as we migrate our head office in 2017. Hiten Patel, IT Manager |
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“Our existing phone system became unreliable and the call center system was not providing us with the agent and supervisor tools we needed to effectively manage call traffic and agent performance. With the E-MetroTel UCx SIP-based phone system, we get everything we need in a single server including Call Center, Voice-mail, IVR auto-attendant and Conferencing. Using the real-time call flow and agent reporting, we were quickly able to pin point the customer complaint issues and improve agent performance by 20%. The system is simple to manage, flexible and very reliable and we are delighted with the UCx solution.” Shaune Ballinger, IT Manager, Dayco Australia. |
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“Jefferson Bank and Trust is committed to providing our customers with quality financial solutions and exceptional customer service but the legacy Nortel PBX we were using was no longer up to the task. We upgraded to an E-MetroTel’s UCx VoIP server platform a few years ago and have been thoroughly impressed with its flexibility and rich feature set. By integrating our existing Nortel digital phones with the built-in Unified Communication tools, we were able to improve customer service while benefiting from immediate telephony savings. The upgrade to UCx release 4.0 went very smooth and the call recording feature is very easy to use.” Kevin Jones, Information Technology Officer, Jefferson Bank & Trust. |
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“Founded in 1943, Family & Children’s Service (F&CS) is one of Nashville’s oldest and most venerated nonprofits. F&CS serves all people in crisis and transition by meeting them where they are, understanding their needs, and connecting them to the resources they need. F&CS offers a wide array of safety net services including a 24-hour crisis call line and a Health Assister line that helps un- and under-insured callers find health care and health coverage. Each year we provide direct services to more than 9,000 clients, and phone-based crisis, intervention, and referral services to another 30,000 Tennesseans. For these services to be effective we needed a reliable phone system. UCI Direct assisted us in replacing our old BCM with an UCx system from E-MetroTel. The UCx new system offer all of the features we needed such as call recording, contact center, Find-me/Follow-me mobility, a conference bridge, real time reporting and other call reporting, as well as easy programming and support. We were able to reuse all our existing phones which meant significant savings in comparison to all other options considered. The staff of UCI direct also provided excellent support through the entire transition process and a customized training perfectly tailored to our needs.“ Annabelle Cruz, VP of Finance and Administration, Family & Children's Service. |
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“Serving the greater Toronto area for fifty years, Devry Smith Frank LLP (DSF) has grown to over fifty lawyers, mediators, paralegals, law clerks and dedicated support staff, offering corporations, small businesses and individuals approachable, professional and affordable client-tailored services. To address our growth and addition of new offices, DSF engaged EvergreenTel to tailor a communications solution enabling the migration from our Nortel BCM telephone system to a more scalable, flexible and feature-rich solution while lowering our firm's communication costs. The E-MetroTel UCx Unified Communications server made that migration seamless and very economical. Keeping our current office phones resulted in minimal impact to our staff and a huge cost saving. In addition, adding SIP trunking reduced our long distance costs by 33%. The UCx Hot Desking feature has worked wonderfully with our current Nortel digital and the VoIP phones deployed at our new office. By using the same BCM system codes, our staff were able to hit the ground running with little to no training. Any other system would have necessitated a more painful cutover experience that would have resulted in lost productivity.“ Darryl Byrne, IT Manager, Devry Smith Frank LLP. |
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“At Brian Cullen Motors, we aim to make everyone who steps through our doors a customer for life by offering the best car-buying experience possible. Serving the St Catharines and Niagara Falls community, our dedication to providing outstanding customer services required us to replace our outdated phone system with a modern communications solution that would ensure we continue to meet our high service standards. We turned to the experts at Sideline Telephone who installed a next-generation Unified Communications server from E-MetroTel. The E-MetroTel UCx450 server came loaded with all of the features we were looking for right out of the box, and best of all, we were able to lower our communication costs by moving to a simple, more flexible platform that supports our existing Nortel digital phones. Features like find-me follow-me mobility, unified messaging, conferencing and park and page service help keep our business moving and responsive to our customer’s needs. The transition to UCx450 was very smooth and the service and support is outstanding.“ Tammy Hartin, IT Manager, Brian Cullen Motors. |
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