Activate/Deactivate Pause
Queue agents can temporarily change their status to “Not Ready” and pause receiving calls from the queue.
To Activate pause
| Phone Type | Steps | Notes |
|---|---|---|
| All phones |
1. Dial *46 OR *46 + QUEUE number 2. The system will announce that pause has been activated. |
For example, to activate pause for queue number 600, dial *46600. Dial *46 to activate pause for all queues. |
| E-MetroTel XStim or InfinintyOne or Nortel phones with programmable Not Ready toggle key |
1. Press the programmed Not Ready key. 2. The display will show "Agent not ready". |
There is no need to specify the queue number. Pause is activated for all queues in which the extension is configured as a dynamic member. |
| E-MetroTel XStim or InfinintyOne or Nortel phones with Feature key |
1. Press the Feature key followed by the feature code 902. 2. The display will show "Agent not ready". |
There is no need to specify the queue number. Pause is activated for all queues in which the extension is configured as a dynamic member. |
| SIP phones |
1. Program BLF key *46*EXTENSION |
For example, *46*222 where 222 is the extension number. |
To Deactivate pause
| Phone Type | Steps | Notes |
|---|---|---|
| All phones |
1. Dial *46 + QUEUE number 2. The system will announce that pause has been deactivated. |
For example, to deactivate pause for queue number 600, dial *46600. |
| E-MetroTel XStim or InfinintyOne or Nortel phones with programmable Not Ready toggle key |
1. Press the programmed Not Ready key. 2. The display will show "Agent ready". |
There is no need to specify the queue number. Pause is deactivated for all queues in which the extension is configured as a dynamic member. |
| E-MetroTel XStim or InfinintyOne or Nortel phones with Feature key |
1. Press the Feature key followed by the feature code 902. 2. The display will show "Agent ready". |
There is no need to specify the queue number. Pause is deactivated for all queues in which the extension is configured as a dynamic member. |
| SIP phones |
1. Program BLF key *46*EXTENSION 2. Press the BLF key to deactivate pause and the key will provide visual indication. |
For example, *46*222 where 222 is the extension number. |