Configure Nortel IP Phones

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Overview

There are 2 types of Nortel IP phones supported by the UCx:

  1. IP phones that can use either UNISTIM or SIP firmware (11xx and 12xx series)
  2. IP phones that use the UNISTIM protocol (i2xxx series including the i2050 soft phone, Nortel IP Audio Conference Phone 2033)

The steps to configure Nortel phones with the SIP firmware are identical to any other SIP phones. Please follow the instructions in the section Configuring SIP Phones if you want to use a Nortel IP phone with SIP firmware.

Using the UNISTIM firmware for Nortel 11xx and 12xx series phones allows users to use several advanced features such as

  • Hotdesking (the option to change the extension used by the phone)
  • Feature button support (the ability to use Norstar and BCM features codes)
  • Phone status monitoring (busy lamp field functionality - currently available for UNISTIM and digital phones only)
  • Advanced Call Center agent features (agent login/logout button with status indication, agent ready/not ready button with status indication, etc.)
  • Proper reporting of Caller ID with advanced features such as call parking, transfers and conferencing

The Nortel 11xx and 12xx series phones support the use of a provisioning server for their configuration and firmware updates. If you want to use the provisioning server to configure or update your phones using TFTP, please refer to the documentation for these phones for information about the required configuration files and their contents.

Configuration

To configure your Nortel IP phone, perform the following steps:

  • Power on the phone
  • Wait for message "Nortel Networks" (or Avaya if you have a new phone manufactured after the acquisition of NES by Avaya)
  • While the message is presented on the display, quickly press each the four softkeys below the LCD screen, in sequence from left to right. (you can do it real easily with your four fingers as if on a piano - one-two-three-four). This operation is known as 'swiping' a phone.
    If you see the message "Locating server", you weren't fast enough. Power off (or reboot the phone - see below) and try again.
    If you are prompted for a password in order to enter the phone configuration (11xx and 12xx series phones), use the default password COLOR*SET (26567*738).

Alternatively, if you have an 11xx or 12xx series phone and the phone is operational, quickly press the Services button twice and select the third option Network Configuration.

To configure your phone for the use with a UCx Server, configure the phone in the following way:

  • For the DHCP option, select the setting that matches your network configuration (0 to use fully manual configuration, 1 to use a DHCP server)
  • If you don't use DHCP, set the static IP address selected for the phone
  • If the phone supports partial or full DHCP, use
    • Partial if the DHCP server provides only IP addresses to IP phones
    • Full if the DHCP server is configured to provide IP addresses as well as the UCx Server IP address and port to IP phones
      Most commonly the partial DHCP option is used for Nortel IP phones.
  • If you selected manual configuration or partial DHCP, configure server entries (both S1 and S2) in the following way:
    • S1 IP: xxx.xxx.xxx.xxx (IP address of your UCx Server - by default 192.168.1.200)
    • S1 PORT: xxxx (the port number configured on the UCx Server for communication with Nortel phones - by default 7000)
    • S1 ACTION: 1
    • S1 RETRY COUNT: 1
    • S2 IP: xxx.xxx.xxx.xxx (IP address of your UCx Server - by default 192.168.1.200)
    • S2 PORT: xxxx (the port number configured on the UCx Server for communication with Nortel phones - by default 7000)
    • S2 ACTION: 1
    • S2 RETRY COUNT: 1
  • For all other settings, we recommend your to keep default values. Please refer to the documentation for the phone for information about other settings.

You must specify the correct IP address of your UCx Server (default 192.168.1.200) and the port number configured on the Nortel Settings page (default 7000).

The partial DHCP option means the phone gets its IP address from a DHCP server and the IP address of the UCx Server is configured manually. You can also use either a static IP address for the phone (DHCP turned off - all configuration done manually on the phone) or the full DHCP configuration (your DHCP server would have to be configured to provide the IP address of your UCx Server to Nortel IP phones).

To configure the phone to check a TFTP server for updated firmware (11xx and 12xx series phones), you should specify the IP address of the TFTP server as the Prov/Provision/Provisioning entry (the entry name varies for different phone types and firmware versions).

When configuring the i2050 soft client, do not forget to configure the secondary server. The Primary server configuration corresponds to S1 on hard phones, the Secondary server configuration corresponds to S2 on hard phones. You must configure both for proper operation of the soft client.