Notice: The Shutdown, Remote SMTP, and Backup/Restore pages have been removed from the System tab. They are all located as menu selections under the newly introduced System Tools tab. This is a location change only; the functionality remains the same. While the image below reflects the new menu structure, some of the images of the UCX Web-based Configuration Utility contained within this documentation may not yet be updated to reflect this change.


When you login to the UCX Web-based Configuration Utility, you are initially presented with the Dashboard page. This page provides operational view of the system. You can use this page to monitor the status of your UCX system.

If you navigate away from this page, you can return to it by selecting Dashboard from the System tab.


You can customize the set of operational windows you want to see from the dashboard. To select operational windows that are to be enabled, use the Dashboard Applet Admin page under System - Dashboard.

You can also customize the location of operational windows on the dashboard page. To change the position of an applet on the page, use the title bar of the applet to drag it to the desired position on the page.

System Resources

This applet provides a graphical view of the system's CPU and memory usage. RAM usage represents the dynamic memory allocation on your system in real time, typically this should remain at a reasonable level. When RAM usage maxes out, then SWAP usage starts to increase. If this situation occurs on your system, please contact E-MetroTel support to investigate.

Processes Status

This applet will list the statuses of processes running on your system. Under normal circumstances, all processes should be RUNNING. For each process, you can click on the down arrow to choose from a list of actions to execute. Once you have executed an action, use the Refresh button in the top right corner of the applet to show the current stutus of the process.

IMPORTANT NOTE: If your UCX Server is not processing calls, you can restart the Telephony Service by selecting Restart with diagnostics. Choosing this option will allow the system to retain diagnostic information that will be useful for troubleshooting purposes.

Hard Drives

This applet provides a graphical view of the percentage of hard drive space used and available. When you click on the Fetch directory report button, it will compute and provide a breakdown of the hard drive usage. It is important to monitor your hard drive usage and take action before your hard drive space runs out. Typically Local BackupsCall Recordings and Voicemails are the ones that take up a lot of disk space. See the pages Backup and Call Recordings on how to download the data and then delete from the system.

Performance Graphic

This applet provides information on three important parameters for your system: Simultaneous calls, memory usage and CPU usage.

Communication Activity

This applet provides a summary of all the extensions and trunks configured on your system. It will show the number of extensions and trunks that are online or offline. Extensions that are configured on the UCX but not registered will appear offline.

For IP trunks, if monitoring is disabled in the trunk configuration (i.e. qualify=no), then it will be listed as "not monitored".

It also shows active calls, active channels and calls waiting in queues.

From Release 6.0 and up, the values displayed in this applet will be automatically refreshed. Prior to Release 6.0, a manual refresh is required to update the values.


This applet will provide important bulletins or notices related to your UCX system.


This applet monitors activity for Virtual Fax. To setup virtual fax for monitoring:

  1. Configure Virtual Fax
  2. Assign a user account to the fax extension

Video Tutorial

Self-Assessment Quiz

  1. Which items typically take up a lot of hard disk space and needs to be monitored?
  2. If the SWAP usage on your UCX system starts to increase, what action should you take?
  3. If your UCX system stops processing calls, what action can you take to help diagnose the problem?