Hospitality - Connections

The E-MetroTel Hospitality Interface emulates the widely implemented Mitel hospitality interface. The UCX can communicate with the PMS system with the Mitel interface and with Billing systems with the HOBIC interface.

HospitalityConnections.png

Mitel Interface (PMS)

To configure the Property Management System (PMS) connection parameters:

  1. Navigate to the Accessories / Hospitality page in Web-based Configuration Utility
  2. The PMS connection is configured under the Mitel Interface section
  3. The IP Address field requires the IP address of the UCX  that will be communicating with the PMS application.
    • If the UCX has only one ethernet interface, you must use the default value.
    • On a cloud system, this will be the internal address assigned to the UCX by the AWS system (as is assigned to Ethernet 0 on the System / Network page) and NOT the UCX public IP Address. 
  4. The Port Number field must be configured with the port that the PMS system will use for connecting to the UCX.

Based on these two values, the UCX will monitor for an incoming connection request using the assigned Port Number on the UCX network interface associated with configured IP Address.

To ensure proper connections can be established across a WAN connection, the firewall must pass incoming packets containing the configured Port Number to the configured IP Address of the UCX. If using Hospitality on a cloud UCX system, you will need to ensure that the configured Port Number here is opened on the AWS firewall as well.

HOBIC Interface

To configure the Hotel Billing Information Center (HOBIC) connection parameters:
UCX Role: Select the role that the UCX should use in the HOBIC communications protocol
To configure the PMS connection parameters:

  1. Navigate to the Accessories / Hospitality page in Web-based Configuration Utility
  2. The HOBIC connection is configured under the HOBIC Interface section
  3. Select the role the UCX should play in the communication protocol
  4. The IP Address field requires the IP address of the UCX  that will be communicating with the HOBIC application.
    • If the UCX has only one ethernet interface, you must use the default value.
    • On a cloud system, this will be the internal address assigned to the UCX by the AWS system (as is assigned to Ethernet 0 on the System / Network page) and NOT the UCX public IP Address. 
  5. The Port Number field must be configured with the port that the HOBIC system will use for connecting to the UCX.

Based on these two values, the UCX will monitor for an incoming connection request using the assigned Port Number on the UCX network interface associated with configured IP Address.

To ensure proper connections can be established across a WAN connection, the firewall must pass incoming packets containing the configured Port Number to the configured IP Address of the UCX. If using Hospitality on a cloud UCX system, you will need to ensure that the configured Port Number here is opened on the AWS firewall as well.
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