Infinity 2500 IP Phone Layout

Keys Description

DSS Keys	Customizable keys
Message Waiting/ Incoming call indicator	Light flashes when there is an incoming call ringing the telephone and also when there is a message waiting.
Volume control keys	Press the volume +/- key to increase/decrease the volume level.
Mute key	Press the mute key to mute the microphone while on a call. Press again to unmute.
Speaker LED	Light is ON during hands-free/speaker mode.
Speaker key	Press the speaker key for hands-free mode. Audio switches to the speaker.
Hold key	Press the hold key to place a call on hold.
Transfer key	Press the transfer key to transfer a call.
Redial key	Press the redial key to redial the last dialed number.
MWI key	Press the MWI key to retrieve voice messages.

Screen Icons

	SIP Status. GREEN indicates line is registered. WHITE indicates line is unregistered.
	Handset mode calling out.
	Speaker mode calling out.
	Incoming call
	Call on hold
	Call being transferred
	Active call in Handset mode
	Active call in Speaker mode
	Microphone is muted

Making a Call

There are two ways to make a call, using dial pad or DSS key:

• Lift the handset or press the Speaker key.
• Dial the number on the keypad or press a DSS key.
• Press the " # " key to immediately send the dialed digits.

To end the call, put the handset back onto the holder or press the Speaker key again.

Answering call

When your telephone rings and the light flashes:

• Lift the handset or press the Speaker key to answer the call.
• To end the call, hang up the handset or press the Speaker key again.

On a call

When the call is connected, the screen provides information about the call.

1. Audio mode – Shows the call is on Handset or Speaker
2. Current line – Shows the line being used for the call
3. Remote party – Shows the name and number of the remote party
4. Call duration – Shows how long the call has been connected

Holding call

While on a call, press the Hold key.
To retrieve a held call, press the Hold key again to resume the call.

Redialling

To redial the last number you dialed:

• Lift the handset or press the Speaker key.
• Press the Redial key to call the last dialed number.

Transfer Call

To perform a blind transfer:

• While on a call, press the Transfer key. The active call is now on hold.
• Make a call to the person you want to transfer the call to.
• Press the " # "  or Transfer key. The held call is immediately transferred to the called number.

To perform an attended transfer:

• While on a call, press the Transfer key. The active call is now on hold.
• Make a call to the person you want to transfer the call to.
• When the second call connects, you can talk with the person first.
• Press the Transfer key and the held call is now transferred to the called number.

Retrieve Messages

When the Message Waiting light is flashing, it means you have messages in your voicemail box.
To retrieve the messages, press the MWI key.
Once the messages have been retrieved, the Message Waiting light will stop flashing.