Infinity 5000 Series - Converting from SIP to XSTIM

PREQUISITES

IMPORTANT: The Infinity phone MUST be on the latest SIP firmware version 2.0.4.4.62 or higher.

STEP ONE: Backup (OPTIONAL)

This is an optional step to back up the SIP phone configuration file, so it can be restored later if reverting back to SIP.

  1. From the web interface, navigate to Management -> Configuration page.
  2. Save the XML or BIN file
    • Click Download XML file OR
    • Click Download BIN file

STEP TWO: Check Version

DO NOT SKIP THIS STEP.

Firmware Version

  1. From the web interface, navigate to the Home page.
  2. Make sure the firmware version is 2.0.4.4.62 or higher.
If you do not have the current firmware version, upgrade to the current firmware version first before proceeding to the next step. See Infinity 5000 Series - Auto Firmware Update.

STEP THREE: Check Phone Settings

RTP Port Range

  1. From the web interface, navigate to Network -> Advanced page.
  2. Scroll down to Local RTP Port section and change the following fields:
    • Max RTP port = 13999
    • Min RTP port = 10000
  3. Click the SaveSet button.

Line Label

  1. Navigate to Function Keys -> Line Key page.
  2. Update the following fields:
    • Line Label Length = Default
    • BLF blink = Off
    • Line key as cancel = Disable
    • Linekey Align Mode = Normal
  3. Click the SaveSet button.

STEP FOUR: Configure Auto Update

You can choose one of two methods to update the firmware.

Method One - From E-Metrotel repository:

The phone needs access to the internet to retrieve from E-Metrotel's public repository. This is also the factory default setting.

  1. From the web interface, navigate to Management -> Auto Provision page.
  2. Set Upgrade Mode to HTTP.
  3. Set Firmware Server Path to repo.uc-x.org/infinity.fw
  4. Set AUTO Upgrade to Yes.
  5. Optionally modify Check for upgrade every to the desired value. (default is 10080=7 days)
  6. If you have expansion modules connected, set Upgrade EXP Firmware to Yes.
  7. Set Upgrade Check Mode to Always Check for New Firmware.
  8. Click the SaveSet button

Method Two - From UCx Server:

Configure the phone to retrieve firmware from the UCx Server:

  1. From the web interface, navigate to Management -> Auto Provision page.
  2. Set Upgrade Mode to TFTP.
  3. Set Firmware Server Path to <IP address of UCx Server>
  4. Set AUTO Upgrade to Yes.
  5. Optionally modify Check for upgrade every to the desired value. (default is 10080=7 days)
  6. If you have expansion modules connected, set Upgrade EXP Firmware to Yes.
  7. Set Upgrade Check Mode to Always Check for New Firmware.
  8. Click the SaveSet button

Install the infinity-fw-package on the UCx Server:

  1. From the UCx Web Configuration Utility, navigate to System -> Updates -> Packages page.
  2. Click on Show Filter button and search for the ucx-infinity-fw package.
  3. Install the package.
  4. Once the package is installed, the latest Infinitiy phone firmware files will be placed under the /tftproot directory. Any future UCx software updates will also update the phone firmware files.

STEP FIVE: Update to XSTIM

From the PHONE INTERFACE:

  1. Press Menu softkey.
  2. Navigate to Settings -> Advanced (enter password ‘admin’) -> AP
  3. Change Firmware Mode to Xstim Firmware.
  4. Press Save softkey.
  5. Exit the phone menu.
  6. Power cycle the phone.
  7. On booting up, the phone will automatically retrieve XSTIM firmware from the E-MetroTel repository and update the phone.

STEP SIX: Configure XSTIM

If the firmware was successfully updated to XSTIM, on booting up, you will see the following bootup sequence:

  • Booting...
  • Initializing...
  • Check Firmware. Please wait...
  • E-MetroTel logo (the logo will be displayed for 5 seconds)

When the E-MetroTel logo is displayed, you have 5 seconds to press the 4 softkeys under the display from left to right one after another (just like a Nortel IP phone) to access the phone menu.


To proceed to the phone menu, you will be prompted for the password:

  1. Enter the default password admin.
  2. Select the Server submenu.
  3. Enter the following fields:
    • 1st Server IP = UCx Server IP address (e.g. 192.168.1.200)
    • 1st Server Port = UCx Server port number (e.g. 7000)
  4. Press the Save softkey
  5. Exit the menu
  6. The phone will connect to the configured UCx Server

STEP SEVEN: Configure Nortel Extension

Old SIP extension

If the Infinity phone was running SIP firmware and previously assigned a SIP extension, this SIP extension will no longer work with the XSTIM firmware.
There are two options:

  1. ​Assign a new Nortel extension for the user.
  2. Delete the existing SIP extension and re-create it as a Nortel extension.

NOTE: Make sure the user has downloaded a copy of their voicemail messages and call recordings before you delete the SIP extension.

New Nortel extension

To create a Nortel extension for the Infinity XSTIM phone, perform the following steps:

  1. Follow the instructions from Adding a Nortel Extension.
  2. For the Device Type, select 5006 or 5010.
  3. All other options, features and functionality are similar to a typical Nortel extension with the following exceptions listed in the table below.
Field Description
LCD Contrast Not supported.
Dial Pad Feedback Only DTMF is supported.
Survivability Options Not supported
Key Expansion Modules Not supported
NORTEL SETTINGS
Audible Call Waiting Only NONE and RING are supported.
Ring Cadences Not supported

Additional Information

If you need to change the Server configuration, see Infinity Phone - XSTIM Phone Configuration Menu on how to access the menu and make changes.

For phone usage see the User Guide.