Features with an asterisk * are specific to the UCx Server and the description provided applies only if the phone is connected to a UCx Server. The UCx default feature code values are used in the examples given.

Auto Answer

There are three different types of auto answer that can be configured: All, By Call-Info, Internal.

Auto Answer All

To allow the phone to auto answer all calls:

1. From the web interface, navigate to Profile -> Advanced page
2. Set Auto Answer to Yes

Auto Answer by Call-Info

To allow the phone to auto answer intercom and paging calls:

1. From the web interface, navigate to Profile -> Advanced page
2. Set Allow Auto Answer By Call-Info to Yes
   

Internal Auto Answer *

When Internal Auto Answer is set to Intercom, all calls from internal extensions will behave as intercom calls (i.e. auto-answered). All external calls or calls under certain circumstances (e.g. Blind Transfer and Follow Me) will behave as a normal call.

Blacklist

Phone

To blacklist a number from history via phone interface:

1. Press the History soft key.
2. Use the Up/Down navigation keys to select the desired number.
3. Press the Option soft key and Add to Blacklist.
4. Edit the information as needed.
5. Press the Save soft key.

Web

To blacklist a number from contacts via web interface:

1. Navigate to Directory -> Directory page.
2. To move entries from Contacts to BlackList, select the desired entries and click on the Move to Contact/Blacklist button.

Call Flow Control *

A BLF key can be configured to toggle and monitor the Call Flow Control states.

Phone

To configure a BLF key via phone interface:

1. Select Menu -> Features -> Function -> Line.
2. Use the Left/Right navigation keys to select BLF in the Type field.
3. Enter the call flow control code in the Value field (e.g. *280).
4. Enter a Label.
5. Select the Account ID.
6. Press the Save soft key.

Web

To configure a BLF key via web interface:

1. Navigate to Function Keys -> Line Key page.
2. Select Type BLF for the desired key.
3. Enter call flow control code in the Value field (e.g. *280).
4. Enter a Label.
5. Select the Account.
6. Click the SaveSet button.

To toggle the call flow control ON/OFF:

1. Press the BLF key. 
2. When it is on, the BLF key LED shows red, when it is off, the BLF key LED shows green.

Call Pickup *

1. Navigate to Account -> Basic page.
2. Enter ** in the Direct Call Pickup Code field.
3. Click the SaveSet button.

There are two methods to configure a Direct Pickup key. If the pickup extension is fixed, then use Method 1. If the pickup extension is unknown and will be entered by the user, then use Method 2.

Method 1 (pickup extension fixed)

Phone

To configure a direct pickup key via phone interface:

1. Select Menu -> Features -> Function -> Line.
2. Use the Left/Right navigation keys to select PickUP in the Type field.
3. Enter EXTENSION in the Value field.
4. Enter a Label.
5. Select the Account ID.
6. Press the Save soft key.

Web

To configure a direct pickup key via web interface:

1. Navigate to Function Keys -> Line Key page.
2. Select Type Direct Pickup for the desired key.
3. Enter EXTENSION in the Value field.
4. Enter a Label.
5. Select the Account.
6. Click the SaveSet button.

To pickup a call ringing at EXTENSION:

1. Press the pickup key.

Method 2 (pickup extension entered by user)

Phone

To configure a direct pickup key via phone interface:

1. Select Menu -> Features -> Function -> Line.
2. Use the Left/Right navigation keys to select Prefix in the Type field.
3. Leave the Value field blank.
4. Enter a Label.
5. Press the Save soft key.

Web

To configure a direct pickup key via web interface:

1. Navigate to Function Keys -> Line Key page.
2. Select Type Prefix for the desired key.
3. Leave the Value field blank.
4. Enter a Label.
5. Click the SaveSet button.

To pickup a call ringing at EXTENSION:

1. Press the direct pickup key followed by the EXTENSION number.

Group Pickup *

Call group and Pickup group(s) are configured by the UCx Administrator on a per extension basis.

Phone

To configure a group pickup key via phone interface:

1. Select Menu -> Features -> Function -> Line.
2. Use the Left/Right navigation keys to select Group Pickup in the Type field.
3. Enter *8 in the Value field.
4. Enter a Label.
5. Select the Account ID.
6. Press the Save soft key.

Web

To configure a group pickup line key via web interface:

1. Navigate to Function Keys -> Line Key page.
2. Select Type Group Pickup for the desired key.
3. Enter *8 in the Value field.
4. Enter a Label.
5. Select the Account.
6. Click the SaveSet button.

To configure a group pickup soft key via web interface:

1. Navigate to Setting -> Features page.
2. Expand the Call Pickup section.
3. Set Group Call Pickup to Enable.
4. Set Group Call Pickup Code to *8.
5. Click the SaveSet button.

To pickup a call ringing at extension in your pickup group:

1. Press the Group Pickup key.
   OR
2. Press the Pickup soft key.​

BLF Pickup *

To allow call pickup using the BLF key, the Direct Call Pickup Code must be configured in the account.

1. Navigate to Account -> Basic page.
2. Enter ** in the Direct Call Pickup Code field.
3. Click the SaveSet button.

There is also the option to enable visual and/or audio alerts for the BLF keys:

1. From the web interface, navigate to Setting -> Features page.
2. Expand the Call Pickup section.
3. Set Visual Alert for BLF Pickup to Enable.
   (Message box displays a few seconds on LCD screen when the monitored extension is ringing.)
   
4. Set Audio Alert for BLF Pickup to Enable.
   (A 2 second ringtone is played when the monitored extension is ringing.)
   

To pickup a call:

1. Press the corresponding BLF key when the monitored extension is ringing.

Call Waiting

To use call waiting, your phone must be configured to have 2 or more line keys. When you have 2 or more line keys and call waiting is enabled, you will receive additional incoming calls until there is no free line key.
When call waiting is disabled, you will not receive incoming calls if you have a call on at least one of the line keys - additional free line keys can be used only to make outgoing calls.

To enable call waiting via web interface:

1. Navigate to Setting -> Features page.
2. Set Call Waiting to On.
3. If you want to receive a beep tone when there is another incoming call, set Call Waiting Tone to On.
4. Click the SaveSet button.

To answer a call waiting on another line:

1. Press the Line key of the new incoming call.
2. The current line will be placed on hold and call will be connected to the line of the new incoming call.
3. Toggle between the calls by pressing the corresponding Line keys.

Do Not Disturb

When DND is active on your phone, the DND icon is displayed.

Local Mode

When the Do Not Disturb (DND) feature is configured as Local, activating DND means the phone will be seen as "Not Available" for all accounts on the phone.

To set the DND feature to local mode:

1. From the web interface, navigate to Setting -> Features page.
2. Set the DND Work Type to Local.
3. Click the SaveSet button.

Server Mode

When the Do Not Disturb (DND) feature is configured as Server, activating DND applies only to Account 1. All other accounts on the phone will still be available.

To set the DND feature to server mode:

1. From the web interface, navigate to Setting -> Features page.
2. Set the DND Work Type to Server.
3. Set the DND On Code to *78.
4. Set the DND Off Code to *79.
5. Click the SaveSet button.

To activate Do Not Disturb:

1. Press the DND soft key.

To deactivate Do Not Disturb:

1. Press the DND soft key again.

Call Forward

When Call Forward is active on your phone, the call forward icon is displayed.

Local Mode

Phone

To enable/disable call forward via phone interface:

1. Select Menu -> Features -> Forward -> Always/Busy/No Answer.
2. Use the Left/Right navigation keys to select Enable/Disable.
3. Enter the Forward To number.
4. Press the Save soft key.

Web

To enable/disable call forward via web interface:

1. Navigate to Setting -> Features page.
2. Change Forward: Always/Busy/No Answer to On/Off.
3. Enter the Target number.
4. Click the SaveSet button.
   

Server Mode *

Use the following ON/OFF feature codes when configuring Call Forward feature in server mode.

Phone

To enable/disable call forward via phone interface:

1. Select Menu -> Features -> Forward -> Always/Busy/No Answer.
2. Use the Left/Right navigation keys to select Enable/Disable.
3. Enter the Forward To number.
4. Set the On/Off codes as per the Call Forward feature codes table above.
5. Press the Save soft key.

Web

To enable/disable call forward via web interface:

1. Navigate to Setting -> Features page.
2. Change Forward: Always/Busy/No Answer to On/Off.
3. Enter the Target number.
4. Set the On/Off codes as per the Call Forward feature codes table above.
5. Click the SaveSet button.
   

Call Forward to Voicemail *

When Call Forward is active on your phone, the call forward icon is displayed.

This feature is applicable to both Local and Server Call Forward modes.

Phone

To call forward incoming calls directly to your voicemail box via phone interface:

1. Select Menu -> Features -> Forward -> Always.
2. Use the Left/Right navigation keys to select Enable/Disable.
3. In the Forward To field, enter #* followed by the voicemail box number (e.g.  enter #*200 where 200 is the mailbox of extension 200).
4. Press the Save soft key.
   

Web

To enable/disable call forward via web interface:

1. Navigate to Setting -> Features page.
2. Change Forward: Always to On/Off.
3. In the Target field, enter #* followed by the voicemail box number (e.g.  enter #*200 where 200 is the mailbox of extension 200).
4. Click the SaveSet button.

Remote Call Forward *

Remote Call Forward All

1. From another local phone, dial *720.
2. If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial *720.
3. Enter your EXTENSION number when prompted.
4. Enter the destination number.
5. To deactivate Call Forward All, dial *73 + EXTENSION.
6. To deactivate all types of call forwarding, dial *74 .

Remote Call Forward Busy

1. From another local phone, dial *910.
2. If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial *910.
3. Enter your EXTENSION number when prompted.
4. Enter the destination number.
5. To deactivate Call Forward Busy, dial *91 + EXTENSION.
6. To deactivate all types of call forwarding, dial *74 .

Remote Call Forward No Answer

1. From another local phone, dial *520.
2. If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial *520.
3. Enter your EXTENSION number when prompted.
4. Enter the destination number.
5. To deactivate Call Forward No Answer dial *53 + EXTENSION.
6. To deactivate all types of call forwarding, dial *74 .