InfinityOne - Enable and Register Softphone

If your administrator has configured a softphone extension for you, here are the steps to enable and register the InfinityOne Softphone. The softphone allows you to stay connected from anywhere as long as you have a web browser and internet.

Enable Softphone

  1. Click on the account box (top left where your username and avatar is shown)
  2. Select My Account
  3. Select Phone
  4. Toggle on the Enable Softphone switch
  5. The page will automatically refresh and return to the home page

Register Softphone

  1. From the home page, select any channel on the left navigation pane to display the right icon bar
  2. Click on the phone icon 
  3. If the phone is not registered, proceed to register by clicking on the Config key
  4. Enter the password provided by your administrator (this is the Set based configuration password)
  5. Enter your softphone extension number
  6. Your phone is now registered and you can proceed to make calls using the softphone