InfinityOne - Mobile Installation and Setup

The InfinityOne Mobile client is a component of E-MetroTel's client communications portal, InfinityOne, providing access to InfinityOne team based messaging, softphone, and file sharing collaboration features. The Mobile Client Interface is a very effective solution for users that want or need flexible mobility for both the InfinityOne messaging and softphone capabilities. It shares many of the capabilities of the Desktop interface:

  • Simultaneously connect to multiple InfinityOne servers
  • Stay logged in, and continue to receive notifications, when you close the main window
  • Application badges to easily see when you have outstanding notifications
  • Native iOS notifications
  • Always-on access to both softphone and messaging
Warning: Both the Web Browser and Mobile client interfaces operate in a software environment that can be updated without any specific actions being taken by the user. Occasionally those changes lead to issues with the InfinityOne user interface, potentially causing issues such as loss of speech path (in either direction), changes to audible call alerting or other impacts to call handling or feature operation that is outside of E-MetroTel's immediate control. E-MetroTel makes every effort to update our software as quickly as possible when these planned or unexpected third party changes occur. Note that the InfinityOne Desktop Application was developed to minimize the potential for these types of third party changes or software updates to impact the user interface. 

INSTALLATION

Download the Mobile client to the mobile device

A single InfinityOne user can log into multiple instances of the app on their devices. If there is a need for each device to always be active for receiving calls, then each device must use a separate extension license. If the user is going to have just a single extension, they can use hotdesking to temporarily assign their extension to different devices while they are using it.  For example, the extension may originally be configured/assigned to a Windows desktop softphone while the user is sitting at their desk, but they can open the iOS app on the phone and hotdesk the iOS softphone to that extension when they decide they want to use their iOS device for mobility.

iOS devices

For the iOS version of the InfinityOne Mobile client, the device must be operating iOS version 11 or higher.

The iOS app is located on the Apple Store and can be freely downloaded on as many devices as you wish. You can find it in the store by searching for infinityone or emetrotel, or you can copy and send this link to your iOS device.  You may also copy and send this QR code where users can scan it from their PC or another phone:
                 iOneQRCode.png

Android Devices

The Android client requires a minimum of Android 5 to run, although full integration of voice capabilities requires Android 9. A client running on Android 8 will have full access to the messaging and video components; while softphone functionality is supported, users will only receive incoming call notifications while the phone is unlocked and the app is running in the foreground.  Conflicts between native Android voice calls and the InfinityOne audio path can occur. 

The Android client is available for download on the Google Play Store for use on supported InfintinyOne Server releases. It can be found here, or you can search on infinityone or emetrotel.

 

Note that the use of the Android app requires access to our InfinityOne Release 3.0 software. The Android app and Release 3.0 software are currently in beta testing. 

CONNECT TO SERVER

The mobile client allows you to connect to one or more servers.

iOS Devices

When you open the iOS InfinityOne Mobile client for the first time, you will see a screen asking for your InfinityOne server address.

Enter the host name:port number provided by your administrator and press the Connect button. 

iPhoneSignin_0.png
Log in with the credentials provided by your administrator. iPhoneLoginScreen.png

After logging in, you will be placed in the main Messages screen where you will see a list of all channels to which you have joined and direct messages that you have conversations in. 

If this is your first login to the InfinityOne server from any user interface, then typically you will see just the #general channel.

If you have used your account previously in either the Browser or Desktop interface, you will see the same list of channels and direct messages.

iPhone1StMessageScreen.png

Android devices

When you open the Android InfinityOne Mobile client for the first time, you will see a screen asking you to Connect to a server.

iOneAndroidWelcome.png
Enter the host name:port number provided by your administrator and press the Connect button. 
 
iOneAndroid-signin-jpg
In the Login screen, enter your username or email and password as provided by your system administrator and press Login. iOneAndroidSLogin.png

After logging in, you will be placed in the main Messages screen where you will see a list of all channels to which you have joined and direct messages that you have conversations in. 

If this is your first login to the InfinityOne server from any user interface, then typically you will see just the #general channel.

If you have used your account previously in either the Browser or Desktop interface, you will see the same list of channels and direct messages.

iOneAndroidSLogin.png

Navigating the Mobile Client


Enable Your Softphone

To enable the Mobile client softphone:

  1. Select the Settings button (), and select Phone
  2. Ensure that the Enable Softphone switch is ON (green)

Register or Hotdesk your extension

Press the Phone icon  at the bottom of the screen to open the softphone interface.

VIRTUAL Users

If your mobile phone is the primary device for your extension (and you have not registered your extension yet), then proceed to register your extension.

  • Click on the Config button
  • Enter the User Configuration password provided by the administrator (default 82950)
  • Enter your Extension number

HOTDESK Users

For users with a desktop phone and the softphone is your secondary phone, you can hotdesk your extension to the InfinityOne softphone:
  • Click on the HotDesk button
  • Enter your Extension number
  • Enter your Hotdesking Password provided by the administrator

NEXT STEPS

Once you have the above basic setup steps completed, you can now proceed to learn more about using InfinityOne: InfinityOne - Quick User Guide for Mobile.

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