InfinityOne Release 2 - Add your phone

Enabling Presence and Click to Call

Web/Desktop Interface

To enable the Presence and Click to Call feature on the Web/Desktop interface, you need to associate one or more extension numbers to your InfinityOne account. 

To add phone extensions to your account:

  1. Click on the account box (top left where your username and avatar is shown)
  2. Select My Account
  3. Select Phone
  4. Click New Extension. 
    iOne1stExtension.png
  5. Start typing the Extension Number in the Number field and select from the list of Allowed Extensions then choose Work, Mobile, or Home from the Label drop-down menu.  (You will only be allowed to select from extensions pre-determined by your Administrator.)
    iOneAddExtensions_0.png
  6. Add any additional extensions by clicking New Extension
  7. Click the SAVE CHANGES button

Note that if you Hotdesk your softphone to another extension, that extension is automatically configured for Presence and Click to Call.  When you un-register the Hotdesked extension, the extension will be removed from the Presence and Click to Call

Mobile Interface

On the mobile interface, the Presence and Click to Call functionality is directly tied to the extension being used by the mobile client, including when an extension has been hotdesked to the mobile client.  To control which extension number is being used, refer to the Softphone Configuration Guide

Using Presence and Click to Call

Presence

This feature allows other users to see your phone presence as a small icon (online, away, or busy, and an optional personal status) and call you via a simple click on the phone icon beside your username. The same color scheme provides presences information associated with your chat status as well, an is depicted using the "@" symbol.

iOnePhoneStatusMessages.png

Click To Call

Web/Desktop Interface

When you click on the phone icon associated with another user, InfinityOne will open a window confirming that you wish to call that user. If that account has more than one extension associated with it, you may select the desired extension from a drop-down list. You may also select the extension that you wish to dial from (if you have more than one configured in your Phone settings).  The call will be set up automatically when you click Okay, or you may Cancel.
iOneClick2Calloptions.png

iOS Interface

When you select the Avatar associated with the user you wish to call, you will open the Direct Message channel to that user.
iPhoneDirectMesssage.png
Selecting the phone icon at the top of the screen opens the Click to Call page confirming that you wish to call that user. If that account has more than one extension associated with it, you may select the desired extension from a drop-down list. You may also select the extension that you wish to dial from (if you have more than one configured in your Phone settings).  The call will be set up automatically when you click Okay, or you may Cancel.
iPhoneClicktoCall.png