InfinityOne Release 2 - User Interface Options

Overview

InfinityOne Release 2 can be accessed in a multitude of ways, ranging from web browsers, desktop applications, and Mobile device apps.  This section describes how to access the different user interfaces, and the the types of user applications where they are best suited.

There are three primary user access methods or interfaces for InfinityOne.

  1. Web Browser
  2. Desktop Application
  3. Mobile application

Comparison

The three primary interfaces for InfinityOne are able to be deployed across your organization on an as-needed basis. From an Administrator perspective, there is no difference in how accounts are established, and the same account can be accessed by any of the user interface methods. Chat and Group messages created by an account while using one access method will appear to other users as coming from the same user, and messages sent to a user will appear on any of the interfaces they are logged into. Subscribed Channels, Starred Messages, Pinned Messages, and uploaded files are all accessible from any of the interfaces. All three interfaces support the softphone application.

Minor differences in operation between the interfaces should also be noted. The Web Browser interface is accessible immediately on any pc platform with a Google Chrome browser, while the Desktop Application interface must be downloaded and installed prior to use. However, the Desktop Application can run in the background so that it is always able to provide appropriate message notifications and alerts for incoming calls, whereas the Web Browser interface requires a browser window to be kept open in order for message notifications to occur.

The following table shows the capabilities of each of the three user interfaces.
 

Functionality Browser Desktop Mobile
Personalization      
   Avatar Y Y Y
   Name Y Y Y
   Email Y Y Y
   Password Y Y  
Messages      
   Send / Receive Y Y Y
   User @Mentions Y Y Y
   Send / Receive Attachments Y Y Y
   Edit Y Y Y
   >Delete Y Y Y
   Star Y Y Y
   Pin Y Y Y
   Emojis / Reactions Y Y Y
Rooms / Channels      
   Public Channels Y Y Y
   Direct Message Channels Y Y Y
   Private Groups Y Y Y
   N-Way Groups Y Y Y
   Favorites Y Y Y
   Create Y Y Y
   Invite, Join, Leave Y Y Y
   Hide Y Y Y
Notifications      
   Desktop Notifications Y Y Y
   Email Notifications Y Y Y
   Sound Y Y Y
Quick Access      
   Search Y Y  
   Members List Y Y Y
   User Info Y Y Y
   Files List Y Y Y
   Mentions List Y Y Y
Softphone      
   Outgoing Calls Y Y Y
   Incoming Call Notification Y Y Y
      Answer from Background   Y Y
   Presence Info Y Y Y
   Click-to-Call Y Y Y
   Bluetooth Headset     Y
   Corporate Directory Y Y Y
   Operate in Background Y Y Y
Wallboard Y Y  
Wiki Pages Y Y  

Typical InfinityOne Telephony Deployment Scenarios

One of the biggest differences in user functionality between the InfinityOne interfaces is in dealing with real-time telephony.  While the Messaging component of InfinityOne by itself offers significant value for corporations by providing almost-instant access to the most up-to-date and historical information on topics of interest to individuals and teams, each of the InfinityOne interfaces provide essentially the same level of access to that information.  Accessing messaging information does not present the same real-time constraints of telephony calls, however, where the ability to always be connected to be alerted to incoming calls ot to answer those calls immediately is often critical.

Desktop Phone Replacement

For full-time office workers or even full-time home-based office workers that want to solely rely on their PC for communication, E-MetroTel highly recommends access InfinityOne with the Desktop Application interface as it offers significant advantages over the Web Browser based interface. The primary advantage is that because it is a standalone application, it can run in the background and immediately answer incoming calls by simply clicking on the desktop notification banner. Similarly, it can run in the background with the window closed and still be able to receive desktop notifications, and the window can be closed at anytime, even while on a call. This is in contrast to the Web Browser interface, which needs to always be open in a browser tab; if the tab or browser is accidentally closed, the user will not receive notifications of messages or calls and any existing calls will be immediately dropped.
Note that in this scenario, E-MetroTel recommends a USB headset for optimum audio performance (particularly minimizing echo and fan noise) and configuring the InfinityOne softphone with a dedicated Directory Number. 

Desktop Phone Adjunct

For full-time office workers or even full-time home-based office workers that will have dedicated desktop devices that support Hotdesking (i.e. E-MetroTel Infinity 5000 series XStim phones or Nortel/Avaya Digital or IP/Unistim based sets) and wish to primarily use InfinityOne for its messaging or Wallboard components either the Desktop or Browser interface could be used, although E-MetroTel would still recommend the InfinityOne Desktop interface for the same reasons listed above.  However, if the intent is to rely almost exclusively on a desktop telephone for telephony, then the Browser softphone configured to allow Hotdesking to the desktop device will provide value for periods of time when users are not at their desk. 

Road Warrior

If your employees are always on the move and not tethered to a desk, then the InfinityOne mobile app, or a combination of the InfinityOne mobile app and either the Desktop or Web Browser interface is a perfect solution.  The InfinityOne mobile app will allow calls to be placed or received from anywhere - either on WiFi or Cellular networks. Users can also use all the chat functionality from the mobile interface, but they can also switch back and forth between the mobile app and either of the computer platform interfaces if they want the luxury of a full feature keyboard. In this scenario, one directory number can be assigned to the mobile interface, which can be hotdesked from either of the two PC-based interfaces..

Occasional Access

The Web Browser interface is perfect for users who only occasionally work out of the office, perhaps due to sickness or inclement weather.  Since all that is needed to securely access the InfinityOne server is a Windows, Mac, or Linux PC with a Chrome browser, any device in the users home could be used to provide temporary telephony access by hotdesking into their desktop directory number.