Omnichannel: Facebook Settings


To use Facebook as a feed into the InfinityOne Omnichannel, you must acquire:

  1. A Facebook Business account with access to the account settings
  2. Facebook configuration to connect to the E-MetroTel Partner Portal
  3. Facebook-specific Partner Portal configuration in the Add Facebook Account settings for the customer UCX serial number

Refer to Partner Portal Facebook documentation for assistance on all three of these steps.

The steps to configure InfinityOne Omnichannel settings to use the Facebook account follow.

Configuring Facebook settings​​

  1. ​​​​In the Administration settings page, click on Facebook in the Settings section:
  2. Click on +New
  3. Enter the Department (optional), Page ID, Portal Username and Portal Password for this account.
  4. If you are ready to begin using this interface, click Enabled, and then click Save.
  5. If you have not enabled the connector, then you will need to edit this item to enable it prior to using this Facebook Page ID.



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