Optimizing Trunk Settings

This page describes the steps to optimize and tune the DAHDI (Analog) trunks on your UCX system.

If you are having echo issues on a Galaxy Mini with FXO ports, please verify that Enable Echo Canceling is activated in the PSTN Cards - Settings Dahdi configuration, and that is set to 512 taps (as a starting point), and then proceed to the following steps.

Echo Cancellation

  1. Set the Receive Gain and Transmit Gain values to 0.0
    • ​If your system uses software release 4.5 or newer, go to PSTN Cards - Settings and open Global Settings
    • If your system uses software release 4.0, go to PBX -> Tools tab and use Configuration File Editor to edit the file chan_dahdi.conf
  2. Start a SSH session to your UCX server (e.g. use PuTTY) and login as admin.
  3. Execute the command ucx_ectune x where x is the number of ports to test starting from port 1 to port x. For example, if you have a 4-port card, enter the command ucx_ectune 4 to test all 4 ports. If you have a 8-port card, entering the command ucx_ectune 5 will test the first 5 ports, where the leftmost port on the card is port 1. If you have multiple FXO cards or a mix of FXO and FXS cards, check the port numbers assigned to the FXO ports on the System / PSTN Cards page to make sure that the value you enter as x covers the range of FXO ports you want to tune. For the example configuration shown below, in order to tune the ports on the second FXO card, you will need to enter "ucx_ectune 16".



This will stop the Call Processing Service and place the system out of service for approximately 1 minute per trunk.  It will then reboot the system. We recommend you do this during a service/maintenance window.

Delay in Handling Incoming Calls

With analog trunks, the system is configured to wait for the caller ID for up to 8 seconds before continuing; this could be the first two rings. If you do not have caller ID on your trunks, you should disable Use Caller ID.

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