Notice: The Backup/Restore tool page has been removed from the System tab. It is located as a menu selection under the newly introduced System Tools tab. This is a location change only; the functionality remains the same. While the image below reflects the new menu structure, some of the images of the UCX Web-based Configuration Utility contained within this documentation may not yet be updated to reflect this change.

Uploading a Backup File

You have the option of uploading a backup file from your own device (i.e. your PC or a locally attached USB drive) prior to starting the Restore process.

  1. Open the UCX Web-based Configuration Utility
  2. From the System tab, select System Tools
  3. From the left hand menu, select Backup/Restore to show the Backup List page
  4. Click on the Upload button
  5. Click on Choose File
  6. The system will prompt with a standard operating system file selection dialog box to select the file you wish to upload
  7. Select the appropriate .tar file and click Open
  8. The UCX will show the chosen file in the Backup File to Upload field
  9. Click on Upload File
  10. When the upload is complete the UCX will provide a Information message indicating the backup file has successfully uploaded

Restoring from a backup file

To restore your UCX system's configuration data from a backup file, perform the following steps:

  1. Open the UCX Web-based Configuration Utility
  2. From the System tab, select System Tools
  3. From the left hand menu, select Backup/Restore to show the Backup List page
  4. Locate the backup that you want to restore in the list of available backup files (use navigation controls at the top or bottom if the list exceeds a single page)
  5. Press the Restore button beside the selected backup file to start the restore operation
  6. Select the required restore options.  We recommend using the Select All Options check box to restore all configuration data.
  7. If the configuration data for a certain option does not exist in your backup (e.g. MDSE Configuration), the option will be automatically deselected and disabled.
Unless you want to restore only one or a few specific options that do not require other related options, we strongly recommend you to restore the entire backup to ensure consistency of configuration data after the restore! You can safely exclude the Call Recordings and/or Voicemails options.
If you do not have the license for an application, the data for that application will not be restored, even if it exists in the backup. For example, if you backed up MDSE data on a system with MDSE license, then tried to restore on another system without the license, the MDSE data will not be restored.
If you have data in your backup file for an optional package, when you restore the data, make sure the system has the same packages installed.
System specific information like Network Parameters, Admin password, Time Settings, Security certificates and License are not backed up nor restored. Other configuration information that are not backed up and restored include: Remote SMTP and Fax Clients.


Depending on the amount of data that is to be restored, the operation can take certain amount of time. Wait for the operation to complete. We recommend that you reboot your UCX system once the restore operation is completed.