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Documentation
- InfinityOne Release 2
- InfinityOne Work at Home
- InfinityOne Work at Home solution - Overview
- Getting Started
- Creating an AWS Account
- Installing UCX/InfinityOne on your AWS Account
- Steps to Configure the InfinityOne Work at Home solution
- SIP Trunk Options
- SIP Trunk Integration
- SIP PRI Gateway
- Galaxy Mini FXO Gateway
- Using Desktop Infinity Phones
- Standalone Operation
- Galaxy Mini
- Galaxy Mini - Table of Contents
- Galaxy Mini - Overview
- Galaxy Mini - Server Hardware
- Galaxy Mini - Supported Phones and Devices
- Galaxy Mini - Front and Rear Panel Interfaces
- Galaxy Mini - FXO/FXS Module Installation
- Galaxy Mini - Connecting the Server to the Network
- Galaxy Mini - Activating and Licensing
- Galaxy Expand
- Galaxy Expand - Table of Contents
- Galaxy Expand - Platform and Hardware Overview
- Galaxy Expand - Module Installation
- Galaxy Expand - Reference Architecture
- Galaxy Expand - Common Configuration
- Galaxy Expand - Standalone UCx Server Configuration
- Galaxy Expand - High Availability UCx Configuration
- Galaxy Expand - Local Gateway (Expansion Chassis) Configuration
- Galaxy Expand - Remote Gateway Configuration
- Galaxy Expand - Survivable Remote Gateway Configuration
- Galaxy Express
- Servers and Gateways
- Introduction
- Quick Start
- Planning
- UCx Virtual Machine
- UCx Server
- UCx Web-based Configuration Utility
- System
- Fax
- PBX
- Reports
- Extras
- My Extension
- Security
- Support
- Survivable Remote Gateway (SRG)
- High Availability (HARC)
- UCx Digital Station Module (DSM16)
- UCx M1/CS1000 Media Gateway
- External Gateways and Devices
- SIP Trunks
- How-To Guides
- UCx Applications
- UCx Features
- Answer DN Behavior
- Background Music
- Boss-Secretary Solution
- Call Monitoring
- Call Recording Options
- Dial System Fax
- Dictation Service
- Distinctive ring tones
- Fax to Email
- Global BLF key label change
- Group Pickup
- Hotline UCx Configuration
- Hotdesking
- Language prompts
- Ring Again (Call back)
- Shared Call Appearances
- Set Based Configuration
- UCx MADN Emulation Solutions
- Unified Messaging for M1/CS1000 Users
- User Extension Portal
- Voicemail and VmX Locater
- Voicemail Escalation
- Voicemail Message Indicator
- ZapBarge
- Telephones
- Installation Guides
- Product Specifications
- General Information
- References
User Guide
Speech path issues on SIP Trunks
If users are experiencing speech path issues on SIP trunks, please check the following:
SIP Settings
- Navigate to SIP Settings page, verify the parameters under NAT settings.
- Ensure External IP is configured with the correct external IP address.
- Check that Local Networks is properly configured.
TIP: You can click on Auto Configure to let the system detect and automatically populate the values for External IP and Local Networks.
Port Forwarding
Typically, the UCx server is deployed behind a router that implements NAT/PAT between the UCx server and the Internet. In order for the UCx system to properly establish voice path for SIP trunks calls in all possible scenarios, it is necessary to enable port forwarding of RTP ports to the UCx server. This is done on the router. The RTP port range (by default 10000 to 13999) must be forwarded to the IP address of your UCx Server (by default 192.168.1.200).
| Rule Name | Port Number/Port Range | Port Type |
|---|---|---|
| RTP (media) | 10000 - 13999 | UDP |
Firewall
If there is a firewall implemented on the network, ports 10000-13999 need to be opened.
Page Tags:
one-way
one way
speech
SIP
sip trunk
sip trunks
speech path
troubleshooting