Transfer

There are two types of call transfer: Attended transfer and Blind transfer.

  • Attended transfer is used when a prior discussion is needed with the party receiving the call transfer. During the prior discussion, the other party is connected to Music On Hold.
  • Blind transfer is used when there is no need to consult with the party receiving the call transfer.

To Transfer an active call

Phone Type Steps Notes
All phones 1. Dial *2 , the system prompt will say "transfer" and present dial tone.
2. Enter the extension you want to transfer the call to.
3. You can consult wit the other party first before transferring the call.
4. Hang-up the call to complete the transfer.
The original caller is placed on hold while you are transferring the call.
Phones with Transfer softkey 1. Press the Transfer softkey.
2. Enter the other number you want to call and press the Call softkey.
3. When the other party answers, you can consult with the other party first.
4. To connect the other party with the original caller press the Transfer softkey.
The original caller is placed on hold while you are transferring the call.

To Blind Transfer an active call

Phone Type Steps Notes
All phones 1. Dial ## , the system prompt will say "transfer" and present dial tone.
2. Enter the extension you want to transfer the call to.
3. The call is immediately transferred.
 

To Transfer an active call to Voicemail Box

Phone Type Steps Notes
All phones 1. Dial ## , the system prompt will say "transfer" and present dial tone.
2. Enter #* followed by the mailbox you want to transfer the call to. (For example, to transfer to the mailbox of extension 200, enter #* 200.)
3. The call is immediately tranferred.
The Voicemail Direct Dial Prefix #* value can be changed by the system administrator.