UCX Technical Training Roadmap

E-METROTEL UCX TECHNICAL TRAINING OVERVIEW

Authorized E-MetroTel Reseller Partners are required to successfully complete technical certification on the UCX product. UCX Technical Certification accomplishes several common objectives: it ensures that partner technical craft-persons have the necessary skills to install and support their UCX end customers, and it fosters a community of certified experts who are able to articulate and promote the numerous technical attributes that differentiate the UCX appliances from competitors’ offerings.

The UCX Technical Certification program currently consists of several categories with associated documentation and virtual training sessions as listed below.

Learning Roadmap

Product

UCX Product Installation

100 UCX Software
101 System Preparation
102 Common Provisioning Steps
103 Implementing Call Flows
104 Call Flow Management
105 Programming Extras
106 End User Training
107 System Status Monitoring
108 System Troubleshooting

120 Infinity Endpoints Overview

InfinityOne Administration and User Training

121 InfinityOne Overview
122 InfinityOne Software Installation
123 InfinityOne Basics Administration
124 InfinityOne Basic User Setup
125 InfinityOne Basic User Functions
126 InfinityOne Mobile Client
127 InfinityOne Advanced Administrative Functions
128 InfinityOne Advanced User Functions

130 Galaxy Hardware Overview

Features

201 Shared Call Appearances
202 Call Center Queues
203 Custom Contexts
204 Call Flow Programming

Applications

301 Call Center Reporting
302 Hospitality
303 Scheduled Announcements
304 Survivable Remote Gateway

Support

401 Troubleshooting VoIP and Wireshark (coming soon)
402 Accessing UCX via SSH nad WinSCP (coming soon)

UCX Technician Certification Exam

100 - UCX Software

Topics

101 - System Preparation

Topics

102 - Common Provisioning Steps

Topics

103 - Implementing Call Flows

Topics

104 - Call Flow Management

Topics

105 - Advance Programming

Topics

106 - End User Training

Topics

107 - System Status and Monitoring

Topics

108 - System Troubleshooting

Topics

120 Infinity Endpoints

Topics

130 - Galaxy Hardware Overview

Topics

UCX TECHNICIAN CERTIFICATION EXAM

Passing this exam is required for UCX Technician Certification. The prerequisite is to review all the topics as listed in this document.

Access

Contact your E-MetroTel representative to purchase certification and receive the login credentials to the UCX Partner Portal. Login to the portal and click on the Exam link: https://www.emetrotel.com/online-partner-portal/
PartnerPortalNew.png

Note: If you do not see the Exam link, please contact your E-MetroTel representative to confirm that the certification purchase has been processed and that Exam is activated for your account.
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