XSTIM - While on a Call

  • Printer-friendly version
  • EPUB version

Hold

  1. Press the Hold  button to place a call on hold.
  2. Press the Hold  button again to resume the held call.
  3. If you have more than one line on hold, then press the Line key to resume the call held on that line.

Transfer (Attended)

  1. Press the Transfer  button or the Trnsfer soft key and the original caller is placed on hold.
  2. Enter the other number you want to call and press the Call soft key or the # sign.
  3. When the other party answers, you can consult with the other party first.
  4. To connect the other party with the original caller, press the Transfer  button or the Trnsfer soft key.
  5. To abort the transfer, press the Cancel soft key to return to the original caller.

Transfer (Asterisk Blind)

  1. Press the Transfer  button or Trnsfer soft key and the original caller is placed on hold.
  2. Enter the other number you want to call and press the Transfer  button or the Trnsfer soft key.
  3. The call is immediately transferred.

Transfer (Asterisk Attended)

  1. Press the Transfer  button or the Trnsfer soft key and the original caller is placed on hold.
  2. Enter the other number you want to call and press the # sign.
  3. When the other party answers, you can consult with them prior to initiating the transfer or conferencing the original caller.
  4. You can also conference both parties into a single conference call by pressing the Conference softkey 
  5. Or, to connect the other party with the original caller and exit the call yourself, press the Trnsfer soft key. You can swap between the two calls using *4.
  6. To abort the transfer, press the Cancel soft key to return to the original caller.

Transfer to Voicemail Box

Using Transfer key

  1. Press the Transfer  button or Trnsfer soft key and the original caller is placed on hold.
  2. Enter #* followed by the mailbox you want to transfer the call to. (For example, to transfer to the mailbox of extension 200, enter #* 200.)
  3. Press the Transfer  button or the Trnsfer soft key.
  4. The call is immediately transferred.

Using Feature code

  1. Press the Feature key followed by the feature code 986.
  2. The call is immediately transferred.

 

Using programmed TRNSFER key

Alternatively, a programmable key can be configured to perform this action so a single key press will transfer the call.

  1. Press the programmed TransToVM key.
  2. The call is immediately transferred.

Configure programmable Transfer to Voicemail key

The following configuration changes are performed by the UCx administrator.

  1. From the UCx Web-based configuration utility, navigate to PBX -> PBX Configuration -> Extensions (Nortel) page.
  2. Select the extension from the list located at the top right corner of the page.
  3. Scroll down to the Programmable Keys section.
  4. Choose the feature Transfer to Voicemail from the drop-down list of the desired line key.
  5. Click the Submit Changes button followed by the Apply Config bar.
  6. To transfer a call to voicemail box, simply press the configured TransToVM key.

Call Park

The call park feature allows users to put a call on hold (parked) against a group of available extensions (parking lots), the call can then be retrieved from another telephone.

Using Park key

  1. Press the Park soft key or the programmed Park key.
  2. The parking lot position is announced.
  3. The call is now parked..

Using Feature code

  1. Press the Feature key followed by the feature code 74.
  2. The parking lot position is announced.
  3. The call is now parked.

To retrieve a parked call:

  1. Dial the PARKING LOT number from any internal phone.

To retrieve the oldest parked call:

  1. Dial *86 from any internal phone.
  2. The oldest parked call is retrieved regardless of who parked the call.

If nobody retrieves a parked call within the timeout period, the call is automatically sent back to the extension that parked the call. The duration of the timeout is configurable by the UCx Administrator under Parking Lot.
The default call park code 70 and the number of available parking lots can be changed by the UCx Administrator.

Configure programmable Call Park key

The following configuration changes are done by the UCx administrator:

  1. From the UCx Web-based configuration utility, navigate to PBX -> PBX Configuration -> Extensions (Nortel) page.
  2. Select the extension from the list located at the top right corner of the page.
  3. Scroll down to the Programmable Keys section.
  4. Choose the feature Call Park from the drop-down list of the desired line key.
  5. Click the Submit Changes button followed by the Apply Config bar.

BLF Direct Call Park

You can directly transfer calls to a specific parking lot number instead of a group of numbers. A BLF key can be configured to monitor the parking lot number and to retrieve calls parked at that number.

To park a call:

  1. While on a call, press the programmed BLF key to park the call.
  2. The BLF key shows a red icon indicating a call is now parked at this location.

To retrieve the parked call:

  1. Press the BLF key again. 

Configure programmable BLF PARK key

The following configuration changes are done by the UCx administrator:

  1. From the UCx Web-based configuration utility, navigate to PBX -> PBX Configuration -> Extensions (Nortel) page.
  2. Select the extension from the list located at the top right corner of the page.
  3. Scroll down to the Programmable Keys section.
  4. Choose the feature Other from the drop-down list of the desired line key. Enter the Parking Lot number in the Label and Digits fields.
  5. Click the Submit Changes button followed by the Apply Config bar.

Call Recording

If On-Demand recording is enabled for the user, call recording can be initiated anytime during a call.

Using Recording key

To start recording:

  1. Press the programmed Recording key.
  2. The system will play a beep tone to indicate recording has started.

To end recording:

  1. Press the Recording key again.
  2. The system will play a beep tone to indicate recording has stopped.

Using Feature code

To start recording:

  1. Press the Feature key followed by the feature code 989.
  2. The system will play a beep tone to indicate recording has started.

To end recording:

  1. Press the Feature key followed by the feature code 989.
  2. The system will play a beep tone to indicate recording has stopped.

Configure programmable Call Record key

The following configuration changes are done by the UCx administrator:

  1. From the UCx Web-based configuration utility, navigate to PBX -> PBX Configuration -> Extensions (Nortel) page.
  2. Select the extension from the list located at the top right corner of the page.
  3. Scroll down to the Programmable Keys section.
  4. Choose the feature Record Call from the drop-down list of the desired line key.
  5. Click the Submit Changes button followed by the Apply Config bar.

Disconnect

  1. If using the handset, replace the handset into the cradle.
  2. If in Speaker/Headset mode, press the End Call soft key.