Default Groups and Permissions

User groups are used to control levels of access to the UCX Web-based Configuration Utility. There are four default groups of users as follows:

  • Administrator (system administrators with full access to the UCX Web-based Configuration Utility)
  • Operator (operators with access to areas used for monitoring and reporting of the UCX system)
  • Extension (telephone users with access to voicemail, call recordings and user configurable settings of their extension)
  • Supervisor (users who may not have an extension on the system with access to full CDR records, voicemail and call recordings but without the ability to delete any of them)

Each user group represents different levels of access to the UCX Web Interface. These levels are associated with a set of menus to which a given user will have access. Additional user groups can be created with access levels different from the four default groups. Default access permissions for the four default groups are listed below.

  • Administrator:
    • All resources
  • Operator:
    • System Tab
      • Dashboard
      • Dashboard Applet Admin
      • Users
    • PBX Tab
      • Operator Panel
      • Voicemail
      • Call Recordings
    • Reports Tab
      • CDR Report
      • Billing Setup
      • Billing Report
      • Channels Usage
      • Destination Distribution
    • My Extension Tab
      • Settings
  • Extension:
    • System Tab
      • Users
    • PBX Tab
      • Voicemail
      • Call Recordings
    • My Extension Tab
      • Settings
  • Supervisor:
    • System Tab
      • Users
    • PBX Tab
      • Operator Panel
      • Voicemail
      • Call Recordings
      • Conference
    • Reports Tab
      • CDR Report
    • My Extension Tab
      • Settings

 

If access permissions are restricted at the parent menu level, then all modules under the menu are restricted, even if access is allowed at the lower module level.