General Administration

InfinityOne Release 2 - Adding Users

There are three methods to add users.

InfinityOne Release 2 - Removing Users

There are two methods to remove users.

InfinityOne Release 2 - Roles and Permissions

You can create new roles or change permissions to the various roles.

InfinityOne Release 2 - Wiki Pages

The Wiki Pages feature allows users to create and share static pages.

InfinityOne Release 2 - Wallboard Application

The InfinityOne Wallboard application is designed to give a summary of the call centre operation in real time.

InfinityOne Release 2 - Backup and Restore

InfinityOne has its own secure Backup and Restore module.

InfinityOne Release 2 - Unlocking Users

InfinityOne has a Maximum Login Attempt lockout feature to aid in security of the user information. This page describes how to unlock the account.

InfinityOne Release 2 - Video Conferencing (Coming Soon!)

How to enable video conferencing on your InfinityOne server

InfinityOne Release 2 - Queue Reports

The InfinityOne Queue Reports application publishes on-going reports on the call center operation, filtered by queue(s), agent(s) and date/time periods.