InfinityOne Softphone

  • 1. Introduction

    The InfinityOne Softphone allows you to make and take calls directly from a supported web browser and it behaves similar to a Nortel IP phone. This guide provides a description of how to use your InfinityOne Softphone. To obtain a list of supported features and usage, see Feature Guides.

    2. Configuring the InfinityOne Softphone

    Please see Enable and Register Softphone for details. 

    3. Device Settings

    You will need to connect the desired input and output audio devices to your computer to be used with the Softphone. You can use the computer's built-in speakers and microphone or you can connect your own microphone and/or headset. Go to Right Icon bar - Device Settings for a description of how to configure your input and output devices.

    Note that only USB headsets are supported with the InfinityOne Softphone. Bluetooth devices are currently not supported.

    4. Controls and Buttons

    Depending on the theme selected for the softphone, the colour and layout may be different, but the control/button icons will be consistent across all themes.
    With the Compact theme, all buttons are displayed on one page, there is no SHIFT key. With the Legacy theme, use the SHIFT key to access additional controls and buttons.

    The list of icons, their names, and functions are listed below. )Images in the left-hand side of the icon column are for the Compact theme while the right-hand side are what is visible in the Legacy theme. If the icon is centered in the column it is the same image for both.)

      Compact                        Legacy Name Description
                   Message Waiting Indicator (MWI) The red button turns ON when there is a new voice message.
                   Message Waiting Indicator for General Voicemail box The blue button turns ON when there is a new voice message in the general voicemail box. (See Voicemail Message Indicator on how to configure a general voicemail box.)
    The button also flashes when the client is initializing.
    Volume control Click on the UP/DOWN arrow or the LEFT_Side/RIGHT_Side of the icon to increase/decrease the volume.
              Mute To MUTE/UNMUTE the call. When MUTE is on, the light beside the icon is turned ON.
    Hangup To disconnect a call.
    Handsfree To make or accept a call on handsfree.
    Can also be used to switch between handsfree and headset  
    Headset To make or accept a call on headset.
    You need to first configure a headset to be used with the client before this button can be used.
    Can also be used to switch between handsfree and headset.
    Hold Used during a call to place the call ON and OFF hold.
    Message To access voicemail box for this user.
    Record Used during a call to turn recording ON/OFF.
      Directory To access the system directory.
    Services To access the list of features that can be invoked.
    History To show the history of Missed, Received and Placed calls.
       Shift To toggle the interface to display additional buttons and controls.

    This key is not available when using Compact theme.
       Dialpad To toggle the interface to display the dialpad.

    This key is not available when using Compact theme.
       Cancel To cancel out of an operation. 
    This key is not available when using Compact theme.
    InfinityOne_Navigation_Legacy.png   Navigation pad Use the UP/DOWN/LEFT/RIGHT arrow keys to navigate through menu selections and the center ENTER key to select.
    This key is not available when using Compact theme.
       Portal This key is not .
    There are 4 softkeys available and the functions provided will depend on what is configured by the administrator and the call state.
                 Programmable key
    The number of programmable keys displayed will depend on the number of keys configured under Settings. The number of keys supported range from 6 to 120.
    Dial pad keys You can click on the dial pad keys to dial, Or you can use the computer keyboard to dial numbers. Pressing the <RETURN> key on the computer keyboard simulates the # key on the dial pad.


    Keyboard Shortcuts

    You can also access some of the functions via keyboard shortcuts. The table below provides a list of the shortcut keys.

    Key Function
    *,# Digits *,#
    0-9 Digits 0-9
    ctrl 0-9 Programmable key 0-9
    F1-F4 Softkey 1-4
    Backspace Softkey "BackSpc"
    Esc Erase or Cancel
    d Devices page
    r Release call
    s Settings page



    5. Use Case Scenarios

    5.1 Receptionist/Attendant

    The InfinityOne Softphone can support up to 4 Key Expansion Modules for a total of 120 keys.
    You can configure the softphone to act as an Attendant Console, where Busy Lamp Field (BLF) keys can be configured for each extension in the office. (See Answer DN Behavior on how to configure a BLF key.)

    Incoming calls to the receptionist or attendant, can be easily transferred to an extension with a BLF appearance.
    The BLF key for the extension will also show if the extension is idle  ringing  or busy .


    5.2. Things to Note

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