Request New Software License

Some UCx systems are shipped with a pre-installed license. If you have a UCx system with a limited license or a stocking UCx system that was shipped without a license, you must obtain a license from E-MetroTel to use the system. You can also request an updated license for your UCx system if you want to increase the licensed capacity or add optional features.

To request a UCx product license, perform the following steps:

  1. Open the UCx Web-based Configuration Utility
  2. From the System tab, select Licenses
  3. From the left side column, select License Details
  4. Send the entire Host ID string together with the name of your company, the Asset number and the desired license to

Once your request is received, you'll be contacted to complete the process and the license for your UCx system will be issued.

Please note that if the MAC address of your system is changed, then the license will become invalid. You will have to request for a new license whenever there is a MAC address change. The MAC address will change if you replace the network interface card or anything that involves replacing the motherboard.