UCX Life Cycle Bulletin - 2019-10-15

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Notice - October 15, 2019: UCx Product Life Cycle Update



Eleven years ago, E-MetroTel was established. We are proud to say that we are over a decade old now!

During the past eleven years, resellers and customers all over the globe and in every vertical market have trusted E-MetroTel as their unified communications platform provider of choice.  We thank all of you for placing your confidence in us.

Like many successful technology companies such as Apple, we believe that a marriage of hardware and software is the foundation to bringing innovation, simplicity, and security to our product and ultimately to your business.  While our software evolution continues to showcase new functionality and user interfaces, our hardware evolution is focused on optimizing performance and security.  Keeping these two development efforts in harmony enables us to be most responsive to your needs in this rapidly changing technology landscape.  E-MetroTel will continue collaborating with you on new feature requests and contributing our own added-value innovation while ensuring that our underlying software is current with the latest security and operational enhancements.  Take advantage of increased performance and new features, and keep customer businesses secure by keeping their systems up-to-date –both software and hardware.

In alignment with our continued commitment to your success, we are launching a program that will help all of our loyal resellers and valued customers modernize your UCX systems by getting your systems “current” – preserving both your investment and your experience.  The program consists of a hardware component, providing a migration path for older generations of UCX systems, a software component, which enables an update to our current UCX Release 6 software, preparing your system for Release 7 AND a reseller incentive. 

Release 7 will bring additional security, ease of use and platform optimization thru upgrading Asterisk and Centos to current releases.  We will update this document as we announce the new features coming in Release 7.

Preserve your Investment - Upgrade or Migrate your UCX today

UCX20 and UCX50E

  • Active Support Systems:
    • Migrate to UCX250 by January 31, 2020 and receive a no cost upgrade to Rls 6.  License will be transferred per License Transfer Policy AND license transfer fee will be waived.
    • Migrate to Galaxy Mini by January 31, 2020 and receive a no cost upgrade to Rls 6 and no license transfer fee.
    • Any remaining active software support and hardware warranty will be added to the 1 year included with your purchase of UCX250 or Galaxy Mini.
    • All installed digital gateway equipment is compatible with Galaxy Mini and UCX250
  • Expired Support Systems
    • Become an Active Support system by renewing support for a minimum of one year by January 31, 2020 and receive a no cost upgrade to Rls 6 from any existing Software Rls AND Reinstatement fee will be waived. 

UCX250, UCX450, UCX1000, UCX3000G

  • Active Support systems
    • Upgrade by January 31, 2020 and receive a no cost upgrade to Rls 6. 
  • Expired Support Systems
    • Become an Active Support system by renewing support for a minimum of one year by January 31, 2020 and receive a no cost upgrade to Rls 6 from any existing Software Rls with no reinstatement fee. 

Reseller Rebate Program

  • Rebate 1 – for each UCX20 or UCX50E migrated to UCX250, reseller will receive $25 cash rebate
  • Rebate 2 – for each UCX20 or UCX50E migrated to Galaxy Mini, reseller will receive $5 cash rebate
  • Rebate 3 – for each DSM16 purchased to replace Mfr Discontinued Digital Gateway equipment, reseller will receive $5 cash rebate
Purchase Orders (POs) must be received on or before January 31, 2020 and there are limited rebates available.  Cash rebates will be tallied and provided to resellers following January 31, 2020. 

Current Software Release

UCX 6.0 software is the current release for new UCX systems.  This is the recommended release level for all installed base systems.

Software Life Cycle Schedule

UCx Release Status GA Date Sustained Date Retired Date
3.0 Retired 17-Jun-2012 12-Mar-2014 4-Oct-2014
4.0 Retired 12-Mar-2014 4-Dec-2016 31-Mar-2017
4.5 Retired 6-Dec-2014 4-Aug-2016 31-Mar-2017
5.0 Retired 4-Aug-2016 9-Apr-2018 1-Jun-2019
6.0 Current 9-Apr-2018 GA of Rls 7.0 tbd

 

Comparison of Retired vs. Current Status Retired Current
Installed in new UCx and Galaxy Mini System   Yes
Receives development activity   Yes
Level 1 and 2 support through Reseller Yes Yes
Level 3 E-MetroTel support   Yes
Level 3 E-MetroTel support with upgrade to Current Release + Yes  
E-MetroTel VPN Remote Access+ Yes Yes
Add Extensions+ Yes Yes
Add Software Applications+   Yes
License Transfer (see E-MetroTel License Transfer Policy ) Yes Yes
+ Must have Active Support Agreement and Hardware Must be Active or Sustained Status

E-MetroTel Hardware Appliances

UCX current Hardware appliances range in capacity from under 5 extensions to several thousands of extensions.

E-MetroTel Hardware Appliances Life Cycle

Hardware Status End Support Compatible SW Release SW Support * Renewals HW Support * Renewals
UCx20 MD 31-Jan-2020 3.0, 4.0, 4.5, 5.0, 6.0 Renewal Option Ends
15-Oct-2019
Renewal Option Ends
15-Oct-2019
UCx50 MD 31-Jan-2020 3.0, 4.0, 4.5, 5.0, 6.0 Renewal Option Ends
15-Oct-2019
Renewal Option Ends
15-Oct-2019
Galaxy Mini Active Active 6.0, 7.0 Available **
1,2, 3, 5 years 
Available **
1, 2, 3 years
UCx250 Active Active 3.0, 4.0, 4.5, 5.0, 6.0, 7.0 Available 
1, 3 years 
Available **
1, 2, 4 years
UCx450 Active Active 3.0, 4.0, 4.5, 5.0, 6.0, 7.0 Available 
1, 3 years  
Available **
1, 2, 4 years
UCx1000 Sustained Sustained 3.0, 4.0, 4.5, 5.0, 6.0 Available 
1, 3 years 
Available **
1, 2, 4 years
UCx3000G Active Active 3.0, 4.0, 4.5, 5.0, 6.0, 7.0 Available 
1, 3 years 
Available **
1, 2, 4 years
DGS, DGH, DGE, DGHb, DGEb MD 31-Jan-2020 N/A N/A  Renewal Option Ends
15-Oct-2019
DGS2 Active Active N/A N/A Available **
1, 2 years
DSM16 Active Active N/A Available 
1, 3 years 
Available **
1, 2 years

 

Active = Available for purchase; Software Support Renewals and Hardware Warranty extensions available
Sustained = No longer Available for purchase; Software Support Renewals and Hardware Warranty extensions available
MD = Manufacture Discontinued
* All active software support and hardware warranties will be honoured to end of term.
** Software Support Renewal and Hardware Warranty Extension availability dependent on date of installation.
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