Eleven years ago, E-MetroTel was established. We are proud to say that we are over a decade old now!

During the past eleven years, resellers and customers all over the globe and in every vertical market have trusted E-MetroTel as their unified communications platform provider of choice.  We thank all of you for placing your confidence in us.

Like many successful technology companies such as Apple, we believe that a marriage of hardware and software is the foundation to bringing innovation, simplicity, and security to our product and ultimately to your business.  While our software evolution continues to showcase new functionality and user interfaces, our hardware evolution is focused on optimizing performance and security.  Keeping these two development efforts in harmony enables us to be most responsive to your needs in this rapidly changing technology landscape.  E-MetroTel will continue collaborating with you on new feature requests and contributing our own added-value innovation while ensuring that our underlying software is current with the latest security and operational enhancements.  Take advantage of increased performance and new features, and keep customer businesses secure by keeping their systems up-to-date –both software and hardware.

In alignment with our continued commitment to your success, we are launching a program that will help all of our loyal resellers and valued customers modernize your UCX systems by getting your systems “current” – preserving both your investment and your experience. The program consists of a hardware component, providing a migration path for older generations of UCX systems, a software component, which enables an update to our current UCX Release 6 software, preparing your system for Release 7 AND a reseller incentive. 

Release 7 will bring additional security, ease of use and platform optimization thru upgrading Asterisk and Centos to current releases. We will update this document as we announce the new features coming in Release 7.

Preserve your Investment - Upgrade or Migrate your UCX today

UCX20 and UCX50E

• Active Support Systems:
  • Migrate to UCX250 by January 1, 2021 and receive a no cost upgrade to Rls 6 plus 8 Universal Extensions. License will be transferred per License Transfer Policy AND license transfer fee will be waived.
  • Migrate to Galaxy Mini by January 1, 2021 and receive a no cost upgrade to Rls 6 and no license transfer fee. Migrated extensions will be Universal extensions. Remaining extensions to a total of 32 will be E-MetroTel extensions.
  • Any remaining active hardware warranty will be added to the 1 year included with your purchase of UCX250 or Galaxy Mini. Any remaining software support will be applied to the new UCX250 or Galaxy Mini.
  • All installed digital gateway equipment is compatible with Galaxy Mini and UCX250
• Expired Support Systems
  • Become an Active Support system by renewing support for a minimum of one year by January 1, 2021 and receive a no cost upgrade to Rls 6 from any existing Software Rls AND Reinstatement fee will be waived. 

Current Software Release

UCX 6.0 software is the current release for new UCX systems.  This is the recommended release level for all installed base systems.

Software Life Cycle Schedule

E-MetroTel Hardware Appliances

UCX current Hardware appliances range in capacity from under 5 extensions to several thousands of extensions.

E-MetroTel Hardware Appliances Life Cycle