User Extension Portal

The User Extension Portal is an individual access portal provided for every extension configured on the UCx with a voice mail account enabled.

To access the User Extension Portal, perform the following steps:

  1. From your Internet browser, enter the address of the UCx system followed by /recordings (e.g. 192.168.1.200/recordings if the default IP address is used)
  2. If you get a prompt that the website you are trying to access has a problem with its security certificate, select the option to proceed to the website. You may want to install the security certificates of the UCx system on your PC or add the UCx system's IP address to your browser's permanent exceptions list if you do not want to encounter this warning again (please refer to the browser documentation for more information).
  3. The login page is displayed. Login using your voicemail extension number and password. For example, for extension 510 with the password 829510, you would enter the following values:
    • Login = 510
    • Password = 829510

Access to the User Extension Portal is recommended only if a user requires some functionality that is available only via the portal. We highly recommend the administrator define strong passwords for the user's voice mail as it will be used to access the user extension portal.
For remote access to the user extension portal, see Configure Port Forwarding for Remote Access.

Voicemail

The first page displayed after logging in is the Voicemail page. Here the user can view, download and organize all voicemail messages.

Listen

There are 3 methods to listen to the voicemail message(s):

  1. Click on the download icon under the Download column to save the message on your local PC and listen to the message from your PC.
  2. Click on the phone icon under the Playback column and the system will ring your extension. When you answer the call, the message will be played back.
  3. Click on the volume icon under the Playback column and your browser’s audio plug-in will appear below. You can then play the message via the browser’s audio plug-in.

Note: Depending on your browser and the plug-in installed for playing audio, this last method may not be supported by your browser.

Delete

To delete one or more messages, select the message(s) and click on the delete button.

Move

To move one or more messages to a different folder:

  • Select the message(s)
  • Select the destination folder from the Folder pull-down list
  • Click on the move_to button

Forward

To forward one or more messages to another user’s voicemail box:

  • Select the message(s)
  • Select the target user from the pull-down list next to the forward_to button
  • Click on the forward_to button

Email

To send the message by email to an email address:

  • Select the message(s)
  • Enter the target email address in the blank text field next to the email_to button
  • Click on the email_to button

Note: This function requires that your email service provider does not block port 25. If port 25 is blocked, setup and enable email services using a remote SMTP server. See Remote SMTP for configuration details.

Call Monitor

 

The Call Monitor page keeps details of calls made on this extension.  If the extension is configured for call recording, this is where the user can view, listen and download call recordings associated with this extension, including ad-hoc conferences.

Filter

You can filter the call logs that appear in the list based on the call duration. Calls that are less than or equal to the specified duration will be ignored.

  • Enter a number in seconds in the duration field.
  • Click on the ignore button.
  • The page is refreshed and only calls longer than the specified duration will be listed.

Call Recordings

If recording was enabled for a call, icons will appear under the Monitor column. There are 2 methods to listen to the recording:

  1. Click on the download icon under the Monitor column to save the recording on your local PC and listen to the recording from your PC.
  2. Click on the volume icon under the Monitor column and your browser’s audio plug-in d will appear below. You can then play the recording via the browser’s audio plug-in.

    Note: Depending on your browser and the plug-in installed for playing audio, this method may not be supported by your browser.

Delete

To delete one or more call recordings, select the entry with the call recording and click on the delete button. Note that the select checkbox will only appear for entries that have a call recording.

Feature Codes

The Feature Codes page provides a complete list of feature codes available to the user.

Follow Me

If the Follow Me feature has been added to the extension, then the Follow Me list and its parameters can be managed by the user on this page.

Phone Features

This page allows the user to configure some of the phone features like Call Waiting, Do Not Disturb (or Make Set Busy), Call Forwarding etc.

VmX Locator Settings

If VmX Locator is enabled for the user, the settings can be configured by the user on this page.

User Manual

Download the User Manual for UCx User Portal for your endusers.

Page Tags: 
portal
recordings
enduser