Authorized E-MetroTel Reseller Partners are required to successfully complete technical certification on the UCX product. UCX Technical Certification accomplishes several common objectives: it ensures that partner technical craft-persons have the necessary skills to install and support their UCX end customers, and it fosters a community of certified experts who are able to articulate and promote the numerous technical attributes that differentiate the UCX appliances from competitors’ offerings.
The UCX Technical Certification program currently consists of several categories with associated documentation and virtual training sessions as listed below.
UCX Product Installation
100 UCX Software
101 System Preparation
102 Common Provisioning Steps
103 Implementing Call Flows
104 Call Flow Management
105 Programming Extras
106 End User Training
107 System Status Monitoring
108 System Troubleshooting
120 Infinity Endpoints Overview
InfinityOne Administration and User Training
121 InfinityOne Overview
122 InfinityOne Software Installation
123 InfinityOne Basics Administration
124 InfinityOne Basic User Setup
125 InfinityOne Basic User Functions
126 InfinityOne Mobile Client
127 InfinityOne Advanced Administrative Functions
128 InfinityOne Advanced User Functions
201 Shared Call Appearances
202 Call Center Queues
203 Custom Contexts
204 Call Flow Programming
301 Call Center Reporting
302 Hospitality
303 Scheduled Announcements
304 Survivable Remote Gateway
401 Troubleshooting VoIP and Wireshark (coming soon)
402 Accessing UCX via SSH nad WinSCP (coming soon)
Passing this exam is required for UCX Technician Certification. The prerequisite is to review all the topics as listed in this document.
Contact your E-MetroTel representative to purchase certification and receive the login credentials to the UCX Partner Portal. Login to the portal and click on the Exam link: https://www.emetrotel.com/online-partner-portal/