To access the User Portal, perform the following steps:
This is the default page when you first login to the extension portal. You can view, download, delete or organize your voicemail messages from here. To navigate to this page, from the left-side column, click on Voicemail.
There are 3 methods to listen to the voicemail message(s):
To delete one or more messages, select the message(s) and click on the delete button.
To move one or more messages to a different folder:
To forward one or more messages to another user’s voicemail box:
To send the message by email to an email address:
The Call Monitor page keeps details of calls made on this extension. If the extension is configured for call recording, this is where the user can view, listen and download call recordings associated with this extension, including ad-hoc conferences.
You can filter the call logs that appear in the list based on the call duration. Calls that are less than or equal to the specified duration will be ignored.
If recording was enabled for a call, icons will appear under the Monitor column. There are 2 methods to listen to the recording:
To delete one or more call recordings, select the entry with the call recording and click on the delete button. Note that the select checkbox will only appear for entries that have a call recording.
The Feature Codes page provides a complete list of feature codes available to the user.
If the Follow Me feature has been added to the extension, then the Follow Me list and its parameters can be managed by the user on this page.
This page allows the user to configure some of the phone features like Call Waiting, Do Not Disturb (or Make Set Busy), Call Forwarding etc.
Call screening requires external callers to say their name, which will be played back and allow you to accept or reject the call.
There are two modes to choose from:
If multiple users on the system use the memory option, callers will be required to say their names for each user on the system. The last saved introduction associated with the CallerID will be used.
The Ringtimer field configures the number of seconds to ring before going to voicemail or to ring another number configured such as Call Forward. The Default setting will use the value set by your UCX Administrator.
The CallForward Ringtimer field configures the number of seconds to ring the Call Forward destination. If set to Always, the system will ring the call forward destination until it is answered or the caller hangs up. The Default setting will use the value in Ringtimer. This setting will be forced to Always if there is no voicemail or alternative fail over destination configured.
If VmX Locator is enabled for the user, the settings can be configured by the user on this page.
The VmX Locator feature provides a "mini-IVR" menu for calls arriving at the voicemail box. Configure the following parameters for this feature to work.
Field | Description |
---|---|
Use When | Choose to apply the VmX Locator feature when unavailable or when busy or both, by selecting the appropriate checkboxes. |
Voicemail Instructions |
Check this box if you want the Standard voicemail prompts to be played after your personal greeting. If left uncheck, the caller will simply get a "beep" after your personal greeting. |
Go To Operator |
If this box is checked, the Press 0 field is disabled. When the caller presses 0, call will be sent to the Operator number configured for the whole system by your UCX administrator. NOTE: You do not need to enable VmX Locater for the "dial 0" operator feature to work. |
Press 0 |
To configure a different number for the Press 0 option, you have to first uncheck the Go To Operator field. This is typically used to overwrite the system operator number in certain scenarios where an executive might prefer to have the call go to the secretary. |
Send to Follow-Me |
If this box is checked, the Press 1 field is disabled. When the caller presses 1, call will be routed according to your Follow Me list. Ensure that you have the Follow Me feature enabled and configured when using this option. |
Press 1 |
To configure a number for the Press 1 option, you have to first uncheck the Send to Follow-Me field. Enter any extension, queue, ringgroup or external number (e.g. your cell phone). |
Press 2 | Enter any extension, queue, ringgroup or external number (e.g. your cell phone). |
To view and modify the General Voicemail box settings for your extension, from the left-side column, click on Settings.
You can change your voicemail password here. Note that your password must be all numbers and at least 3 digits.
If you want to receive an email notification when there is a new message in your voicemail box, enter your Email Address and select the Enable checkbox beside it.
You can also have the voicemail message attached to the email notification by selecting the Attach voicemail to email checkbox.
If you select the Delete voicemail after emailed checkbox, the message will be deleted from the system after it has been emailed.
The Call Me Number can be any dialable number, such as an extension or external cell phone number.
Select the Audio Format that you prefer for your messages and call recordings:
If the Say caller ID checkbox is selected, the caller’s telephone number will be played after announcing the message date and time.
If the Say envelope (date/time) checkbox is selected, the message envelope (date/time) will be played before playing the voicemail message.