InfinityOne is E-MetroTel's client communications portal, providing team based messaging, softphone, file sharing, team collaboration, and call center features. It is provided as a licensed component of the UCX Server that is ideal for companies wanting to privately host their own chat service or provide fully featured softphones that can be accessed on multiple computing platforms.
InfinityOne supports:
While the browser based interface provides convenient access to most of InfinityOne's capabilities, the desktop version offers significant enhancements to the user interface when dealing with voice calls, as the application can be active at all times, and calls are not dropped just by closing a browser window or tab. Therefore, E-MetroTel recommends the use of the desktop client for most applications. The Mobility app is designed to provide easy access to InfinityOne's messaging and telephony capabilities for users of mobile devices and takes advantage of the convenient touch screen interface and native call handling capabilities for managing multiple calls from multiple sources on a single device.
Each of these user interfaces offer various advantages and have specific deployment scenarios where they are best suited, as noted in InfinityOne User Interface Options. From the actual user interface perspective both the browser and desktop client are essentially the same, and the Mobile version, although it has native Mobile methodology for accessing functionality, provides essentially the same set of capabilities.
To get started with InfinityOne, please complete the following steps.
Access the InfinityOne application from the web browser.
If you received a welcome email from InfinityOne, click on the link provided in the email and login with the username and password provided by the administrator.
Access My Account to add your extension.
You can repeat the above steps at any time to add more extensions to your account.
You may also delete extensions at any time to stop the system from sharing the presence information for that extension.
Click on the X button beside My Account and return to the home page of InfinityOne.
From the left navigation panel, click on the channel General, then click on the Soft Client icon on the right icon bar.
For users who have been assigned a softphone as your primary phone, you need to register your extension.
For users who already have a desktop phone and the softphone is your secondary phone, you can hotdesk your extension to the InfinityOne softphone:
If your administrator has created HELP (WIKI) pages, you can preview and join the pages.
From the left navigator panel, click on More HELP PAGES ...
Click to Preview the desired page, then click on the button.
Pages that you have joined will be listed under HELP PAGES on the left navigation panel.
Once you have the above basic setup steps completed, you can now proceed to configure features and learn more about InfinityOne: