The Enhanced Archive Server is designed specifically to work with UCx Servers. It is used to back up call recordings from multiple UCx Servers. Call recording files as well as Call detail records (CDRs) are backed up from the UCx Server to the Enhanced Archive Server on a scheduled basis.
The Enhanced Archive Server provides a Web-based interface similar to the UCx Server to search, download, listen and delete call recordings; and capabilities to search, delete and download CDRs.
A license must be obtained (EAv2) and installed on each UCx Server running release 4.5 and higher, that will be backing up files to the Enhanced Archive Server. After the licence is installed, the Enhanced Archive Server package needs to be installed on each of the UCx Servers.
The UCx Enhanced Archive Server is delivered as a downloadable ISO image to be installed on a server provided by the customer. The server hardware requirements are:
The Enhanced Archive Server can support multiple UCx sites. A site must be configured on the Enhanced Archive Server for each UCx Server that will be backing up files to the Archive Server.
Once configured the Enhanced Archive Server will monitor any new data sent to it by the UCx site. If it detects new data it will import the changes into the database corresponding to the UCx site. Call recordings are stored in separate directories for each site.
The directory containing the call recordings on the UCx Server is mirrored to the Enhanced Archive Server. This means that any file which was transferred on a previous backup will not be sent again to the Enhanced Archive Server. Any file deleted from the UCx Server after being transferred will remain on the Archive Server until specifically deleted from the Archive Server.
On each of the UCx Servers that need to backup its files, install the new license string with the Enhanced Archive Server included.
See Enter License page for steps to install the license.
After the license has been installed, install the ucx-earchive software package:
The Enhanced Archive Server can be administered via the Web-based Configuration Utility. From a browser, enter the IP address of the server that was configured during installation.
The user name to login is admin and the default password is emetr0tel.
The following steps are repeated for each UCx Server that is backing up files to the Enhanced Archive Server.
To add a UCx site, perform the following steps:
To configure the Enhanced Archive application, perform the following steps:
To view the call recordings stored on the Archive Server, navigate to the Recordings tab.
Click on the View link of the site to access recordings for that site.
From this page you can Filter, Delete, Listen and Download the recordings. The functionality is the same as that provided on the UCx Web-based Configuration Utility (see Call Recordings page for details).
To view the records stored on the Archive Server, navigate to the Reports tab.
Click on the View link of the site to access records for that site.
From this page you can Filter, Delete and Download the records. The functionality is the same as that provided on the UCx Web-based Configuration Utility (see CDR Report page for details).