Introduction
The Polycom VVX 400 Series are color 12-line mid-range Business Media Phones designed for today's office workers and call attendants who depend on crystal clear communications.
Key features include:
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3.5" TFT (320 x 240)
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12 lines or speed dial keys
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HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
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2 x Ethernet 10/100 or GigE (VVX410 )
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Asian character support
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Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
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4-way navigation cluster with center “select” key
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Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
Configuration
WARNING: E-MetroTel has been successful in creating interoperability with the referenced phone using our open SIP Standards implementation. E-MetroTel is not responsible for maintaining interoperability support should the manufacturer modify the behavior of their SIP implementation in subsequent releases.
STEP ONE: On the UCX Server
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Login to the UCX Web-based Configuration Utility
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Navigate to PBX - PBX Configuration - Extensions page
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Add an Extension for a Generic SIP Device with the following basic parameters:
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User Extension (e.g. 505)
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Display Name
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secret
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If the UCX Server is Cloud hosted, under Device Options, set NAT Mode to Yes.
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Click on Submit to create the extension
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Press the Apply Config bar at the top
If the UCX Server is Cloud hosted, the default Server SIP port is 5960.
STEP TWO: On the VVX 400 Series Phone
Refer to https://www.poly.com/us/en/support/products/business-phones/vvx/vvx-400-410 or https://www.poly.com/ca/en/support/products/business-phones/vvx/vvx-401-411 for details on phone setup and usage.
Connect the phone to a network that is setup for DHCP. After initialization is complete, perform the following steps to obtain the IP address assigned to the phone:
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From the phone, press the Home key.
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Use the arrow keys to navigate to Settings then select it.
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Using the phone's keypad, press 4 (Status), press 1 (Platform), press 1 (Phone).
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Using arrow keys scroll down the display to find the IP address.
STEP THREE: Configuration via Web Interface
Accessing the phone's web interface
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From a web browser, enter the IP address of the phone. (For example: https://192.168.1.131)
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Login as Admin, the default password is 456.
Configure Date and Time
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From the top navigation menu bar, select Preferences -> Date & Time
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Select a SNTP Server from the pull-down list.
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Select the desired Time Zone.
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Press the Save button.
Configure SIP Server and Line
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From the top menu bar, navigate to Settings -> SIP
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Update the Digitmap dial plan information as desired.
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Change Remove End-of-Dial Marker field to Disable if you want to allow the use of # sign to dial immediately.
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Under Outbound Proxy, update the following fields:
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Address: Enter IP address of the UCX Server
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Port: Enter the SIP port used (default is 5060 or 5960 for Cloud UCX)
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Transport: Select UDPOnly
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Under Server 1, update the following fields:
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Address: Enter IP address of the UCX Server
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Port: Enter the SIP port used (default is 5060 or 5960 for Cloud UCX)
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Transport: Select UDPOnly
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Press the Save button.
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From the top menu bar, navigate to Settings -> Lines, select the desired line from the panel on the left.
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Under Identification, update the following fields:
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Display Name: Enter the CallerID display name
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Address: Enter the SIP URI <extension>@<server>:<port>, e.g. [email protected] or [email protected]:5960
Important: You must include the port number if it is NOT the default port 5060.
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Number of Line Keys: Enter the number of line keys for this extension
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Under Authentication, update the following fields:
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Domain: Enter the domain name or IP address of the UCX Server
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User ID: Enter the user extension from STEP ONE
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Password: Enter the secret from STEP ONE
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Press the Save button.
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The phone display will now show a registered line(s).
Configure Message Center
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From the top menu bar, navigate to Preferences -> Additional Preferences
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To immediately dial voicemail when the Messages key is pressed, Enable the One Touch Voice Mail field.
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Next, navigate to Settings -> Lines and select the desired line from the left side panel.
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Under Message Center, update the following fields:
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Subscription Address: Enter the IP address of the UCX Server
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Callback Mode: Change the mode to Contact
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Callback Contact: Enter the value *97
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When you have new voicemail message(s), the Message Waiting Indicator located at the top-right of your phone will flash.
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To retrieve your voicemail messages, press the Messages key.
Configure Line Keys
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From the top menu bar, navigate to Utilities -> Line Key Configuration
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To edit a configured line key, just select the line from the Active Line and Speed Dial Keys box.
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Make the desired changes in the Edit Configured Line box and press the Save button at the bottom of the page.
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To add a new line key, press the Add Line Key Function button.
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Update the fields in the box that appears.
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Press the Save button at the bottom of the page to add the line key.
Software Upgrade
To update your software to the latest version:
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Go to Utilities -> Software Upgrade
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Click on Check for Updates
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If a newer version is available, click on Install.
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The phone will reboot.