The User Portal is an individual access portal provided for every extension (DN) configured on the UCX with a voicemail account enabled. You can use the portal to manage your own voicemail box, call recordings and other features enabled for your extension. This feature must be enabled by the UCX system administrator before you can use it.
Access the user portal by entering the following URL in a web browser:
https://your_UCX_server_ip_hostname/recordings
For example, if your UCX Server IP address is 192.168.1.200, access the user portal as follows:
https://192.168.1.200/recordings
You may need two different addresses - one for in your office and one for outside of your office. Your system administrator should supply you with the exact address(es) you should use.
The login page will be displayed. Login using your voicemail extension number and password. For example, for extension 510 with the password 321510, you would enter the following values:
This is the default page when you first login to the extension portal. You can view, download, delete or organize your voicemail messages from here. To navigate to this page, from the left-side column, click on Voicemail.
There are 3 methods to listen to the voicemail message(s):
To delete one or more messages, select the message(s) and click on the delete button.
To move one or more messages to a different folder:
To forward one or more messages to another user’s voicemail box:
To send the message by email to an email address:
The Call Monitor page keeps details of calls made on this extension. If the extension is configured for call recording, this is also where you can view, listen and download all your call recordings associated with this extension, including ad-hoc conferences. To access the page, from the left-side column, click on Call Monitor.
You can filter the call logs that appear in the list based on the call duration. Calls that are less than or equal to the specified duration will be ignored.
The example below shows the output where calls longer than 10 seconds are listed.
If recording was enabled for a call, icons will appear under the Monitor column.
There are 2 methods to listen to the recording:
To delete one or more call recordings, select the entry with the call recording and click on the delete button. Note that the select checkbox will only appear for entries that have a call recording.
To see the list of feature codes that are configured on your system, from the left-side column, click on Feature Codes.
To view or modify the Follow Me feature settings for your extension, from the left-side column, click on Follow Me.
If the Follow Me feature has not been added to your extension, you will see the following message. Contact your UCX Administrator to add the Follow Me feature to your extension.
The Follow Me feature provides the ability to ring multiple extensions and/or external phone numbers simultaneously or in sequence. There is no limit to the number of extensions or external phone numbers that can be configured in the Follow Me List.
The feature can be added to your extension and remain disabled. You can then enable/disable the feature by selecting/deselecting the Enable checkbox.
Enter the list of extensions or external phone numbers you want to ring in the Follow Me List box. External numbers must follow your system’s dial plan and terminate with the # sign.
You can configure the duration of the ring time for the primary extension and the numbers in the Follow Me list. Depending on the ring strategy setup by your UCX Administrator, the system will ring all the numbers in the Follow Me list at the same time or one at a time.
You enable the Use Confirmation option when there is an external number in the Follow Me list and this external number has a voicemail box. When enabled, the system will prompt the user to press 1 to accept or 2 to reject the incoming call. This prevents the call from terminating in the external voicemail box.
To view or modify the features that have been enabled for your extension, from the left-side column, click on Phone Features.
Call screening requires external callers to say their name, which will be played back and allow you to accept or reject the call.
There are two modes to choose from:
If multiple users on the system use the memory option, callers will be required to say their names for each user on the system. The last saved introduction associated with the CallerID will be used.
The Ringtimer field configures the number of seconds to ring before going to voicemail or to ring another number configured such as Call Forward. The Default setting will use the value set by your UCX Administrator.
The CallForward Ringtimer field configures the number of seconds to ring the Call Forward destination. If set to Always, the system will ring the call forward destination until it is answered or the caller hangs up. The Default setting will use the value in Ringtimer. This setting will be forced to Always if there is no voicemail or alternative fail over destination configured.
To view and modify the VmX Locator settings for your extension, from the left-side column, click on VmX Locator.
If VmX Locator feature has not been enabled for your extension, you will not see the corresponding link. Contact your UCX Administrator to enable this feature.
The VmX Locator feature provides a "mini-IVR" menu for calls arriving at your voicemail box. You need to configure the following parameters for this feature to work.
Field | Description |
---|---|
Use When | Choose to apply the VmX Locator feature when unavailable or when busy or both, by selecting the appropriate checkboxes. |
Voicemail Instructions |
Check this box if you want the Standard voicemail prompts to be played after your personal greeting. If left uncheck, the caller will simply get a "beep" after your personal greeting. |
Go To Operator |
If this box is checked, the Press 0 field is disabled. When the caller presses 0, call will be sent to the Operator number configured for the whole system by your UCX administrator. NOTE: You do not need to enable VmX Locater for the "dial 0" operator feature to work. |
Press 0 |
To configure a different number for the Press 0 option, you have to first uncheck the Go To Operator field. This is typically used to overwrite the system operator number in certain scenarios where an executive might prefer to have the call go to the secretary. |
Send to Follow-Me |
If this box is checked, the Press 1 field is disabled. When the caller presses 1, call will be routed according to your Follow Me list. Ensure that you have the Follow Me feature enabled and configured when using this option. |
Press 1 |
To configure a number for the Press 1 option, you have to first uncheck the Send to Follow-Me field. Enter any extension, queue, ringgroup or external number (e.g. your cell phone). |
Press 2 | Enter any extension, queue, ringgroup or external number (e.g. your cell phone). |
To view and modify the General Voicemail box settings for your extension, from the left-side column, click on Settings.
You can change your voicemail password here. Note that your password must be all numbers and at least 3 digits.
If you want to receive an email notification when there is a new message in your voicemail box, enter your Email Address and select the Enable checkbox beside it.
You can also have the voicemail message attached to the email notification by selecting the Attach voicemail to email checkbox.
If you select the Delete voicemail after emailed checkbox, the message will be deleted from the system after it has been emailed.
The Call Me Number can be any dialable number, such as an extension or external cell phone number.
Select the Audio Format that you prefer for your messages and call recordings:
If the Say caller ID checkbox is selected, the caller’s telephone number will be played after announcing the message date and time.
If the Say envelope (date/time) checkbox is selected, the message envelope (date/time) will be played before playing the voicemail message.