STEP THREE: Register Softphone
If your administrator has configured a softphone extension for you or you want to use the InfinityOne softphone hotdesked to your current extension on a desktop device, here are the steps to enable and register the InfinityOne Softphone.
The Desktop interface allows you to always be connected and ready to receive calls, even when the application window is not open, provided it is "started". (You have the option to configure the application to always start on login.) The Web softphone allows you to stay connected from anywhere as long as you have a web browser open. E-MetroTel recommends using either the mobile or Desktop softphone, although the Web softphone provides a good solution when those options are not available (such as an employee needing to quickly make a phone call while away from the office).
The mobile softphone interface is always ready to make and receive calls, and even interacts with the native mobile device interface for managing voice calls in the locked state.
From the left navigation panel, select any channel to display the right icon menu.
From the right icon menu, select the Phone icon to display the softphone.
From the main Messages screen, click on the icon on the Call Strip at the bottom of the screen to open the softphone interface.
The Call Strip is always available even if the activity on the screen overflow past the screen.
After pressing the icon, the Phone screen opens.
For users who have been assigned a dedicated extension where the InfinityOne softphone is their primary phone.
When registering the softphone with a dedicated extension, you use the Config softkey to identify the extension you plan to use (as assigned by your administrator).
For users who have been assigned a desktop phone and using the InfinityOne softphone as a secondary phone.
When registering the softphone to use with an existing extension, you use the HotDesk softkey to identify the extension you plan to use (as instructed by your administrator).
Note that the features assigned to keys on the existing extension will be available on the softphone as well.