The following is an explanation of the functions available on the main Messages screen.
To access the softphone from the main Messages screen, click on the icon on the Call Strip at the bottom of the screen to open the softphone interface.
The Call Strip is always available even if the activity on the Messages screen overflow past the screen.
After pressing the icon, the Phone screen opens.
If your phone is not registered, the screen may look like this.
If the phone has already been registered or you are hotdesking your extension, the phone may look like this:
Basic calling or dialing on the softphone is exactly the same as on any desktop phone. Enter the digits and press the Call softkey:
Once you have dialed you may switch between the phones "front" speaker mode (holding the phone to your ear), or handsfree mode by pressing the green speaker button, or you may change to bluetooth headset mode (if one is connected) by pressing the blue handset button.
You may also select which talk path you wish to use by selecting the blue speaker button on the phone screen:
If you have been subscribed to multiple channels, rooms, or direct messages, your screen may look like this:
You can easily change the way rooms and channels are grouped and ordered by selecting the Sort Preferences bar.
To access a subscribed channel (or room or direct message), simply select the icon or title to enter the channel. In this case, the direct message from user1 was selected.
Here is a list of the functions available within a room:
Icon |
Use |
Go Back to Messages (and count of Unread Messages) | |
User Details dropdown and Chat status |
|
Phone Status of User |
|
Search within the Channel |
|
Message Entry panel |
Selecting the Type a message area will activate the mobile client's native text input capabilities.
Selecting the Microphone icon in the Message Entry panel will activate the Mobile client's native speech-to-text capabilities.
Selecting the + in the Message entry panel will open the InfinityOne Input menu:
The Mobile interface has the ability to support multiple mobile device profiles that associate different extensions with the same InfinityOne account. This is useful if you have two different phone extensions (eg. office and lab) that you wish to be able to use with your mobile device, or you are upgrading from an older mobile device to a new one and want to associate your existing extension on the new device, or you may wish to be able to use the messaging functionality of InfinityOne at times without your phone being active. Once you have activated an extension on your mobile softphone interface as described in Enable and Register Softphone, then you will be ready to create additional device profiles on your account (InfinityOne creates the first one for you).
In all cases, you will start by selecting the Preferences icon () from the Messages screen, and then select the Phone option.
In the Phone screen, select Migrate Extension
On the Migrate Extension screen you will have options to CREATE NEW DEVICE or to TAKE OVER A DEVICE.... If you are just starting out, then there is probably only a single entry in the TAKE OVER A DEVICE list, and it will have a checkmark beside it and it will note the assigned extension (102)
. In this case, then you will select Add my device...
You will be given a confirmation screen, select Yes.
The TAKE OVER A DEVICE... list has been updated, with the check mark still beside the entry with your device name (Brad iPhone), but it now has no extension assigned. Navigate back to the previous screen using the < icon on the title bar, and then select Phone. The phone will no longer be registered, and you can use the procedures described in Enable and Register Softphone to add another extension.
If you return to the Migrate Extensions screen, you now see the active entry in the TAKE OVER A DEVICE... list reflecting the new extension (106)
You are now able to switch back and forth between the two device profiles as desired. If you do not wish to have an extension associated with a profile, simply create the new profile and do not assign an extension to the profile. If you move to another device and log in with your same InfinityOne account, you will be able to select from any of the profiles you have created.
At any time that you wish to delete a profile, select the Info icon beside the device name, and select Remove This Device.
The InfinityOne Mobile client is able to registered with multiple InfinityOne servers. This allows you to collaborate with your internal corporate users as well as possibly having a mechanism to collaborate with your suppliers or partners who may also have their own InfinityOne server.
To add an additional server, click the server drop-down menu (note that it actually displays the name of your current server, in this example it shows ). You will be presented with the list of connected servers and be able to select Add Server. Enter the hostname and port number of the new server.
The server drop-down menu () is used to switch between servers simply by selecting the server you wish to make active, at which point the server name will be displayed at the top of the Messages page.
You may log out of your active account. Select Preferences (), and scroll to the bottom of the page, where you can select Logout from (server name). Note that this will also remove that server from you list of available servers, and you will have to re-connect with that server before you can log back in.